{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "8x8",
    "name": "8x8",
    "vendor": "8x8",
    "website": "https://www.8x8.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.999,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.998,
          "credit": 5
        },
        {
          "below": 99.899,
          "credit": 10
        },
        {
          "below": 99.499,
          "credit": 30
        },
        {
          "below": 99,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "eligibility_date",
      "business_days": false,
      "method": "Support ticket plus notice to 8x8",
      "url": "https://support.8x8.com",
      "required_evidence": [
        "8x8 support ticket referencing the Unplanned Downtime",
        "Account in good standing"
      ],
      "review_days": null,
      "credit_application": "Applied to your bill for the next month after you request it"
    },
    "exclusions": [
      "Scheduled Maintenance",
      "Force Majeure events",
      "Customer network, ISP, carrier, connectivity, or device issues"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (S1, Premium/Enterprise)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://support-portal.8x8.com/helpcenter/",
      "note": "Enterprise lists a 30-min P1 target and a named support engineer; response times are targets, not credit-backed. Response targets are SLTs, not financially-backed SLAs. S1 phone is 24x7 all tiers; other severities regional business hours. Response targets are SLTs, not financially-backed SLAs. S1 phone is 24x7 all tiers; other severities regional business hours."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "contact-center",
        "name": "8x8 Contact Center",
        "category": "ccaas",
        "description": "Contact center solution",
        "sla_url": "https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "work",
        "name": "8x8 Work",
        "category": "ucaas",
        "description": "Unified communications app",
        "sla_url": "https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "8x8 is a Communication & Collaboration provider. See the official SLA at [https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf](https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf) (8x8 Service Level Agreement (UCaaS/CCaaS), Version: December 3, 2024).\n\n<!-- Add human-readable notes about 8x8's SLA nuances here. -->\n<!--\nVerified 2026-06-19 against 8x8's published SLA (UCaaS/CCaaS), Version December 3, 2024\n(https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf).\n\nThe previous sla_url (https://www.8x8.com/terms-and-conditions/service-level-agreement) now\nreturns a 404 (\"Whoops / Looks like the page you're looking for doesn't exist\"). 8x8 no longer\npublishes that standalone page; the live, official SLA document with the verbatim uptime\ncommitment, credit table, and claim terms is the CDN PDF now used as sla_url.\n\nKey corrections from the verified SLA text:\n- Uptime Commitment: \"8x8 commits to monthly Service Availability of 99.999% for the Covered\n  Services\" (confirmed; unchanged).\n- Service credit table (was 10/25/100 at 99.999/99.99/99.9 - INCORRECT). Verbatim table:\n    99.90% to 99.998% -> 5%\n    99.50% to 99.899% -> 10%\n    99.00% to 99.499% -> 30%\n    Less than 99.000% -> \"30% plus 5% credit for each 0.1% of lost availability, up to a max of\n    50% credit.\"\n- Maximum credit is 50% (was recorded as 100% - INCORRECT).\n- Credits are request-based, not automatic: \"you will have the right to request a service credit.\"\n- Two deadlines: \"(a) open an 8x8 support ticket regarding the issue ... within 2 business days\n  after the issue occurred, (b) request such service credit via notice to 8x8 within 30 days\n  after you become eligible for it (otherwise, you waive your right to such credit), and (c) keep\n  your account in good standing.\"\n- Credit application: \"8x8 will apply any service credit to your bill for the next month after\n  you request it.\"\n- Covered Services are only UCaaS and CCaaS (X Series): \"8x8's unified communications (UCaaS) and\n  contact center (CCaaS) services, including our X Series.\" CPaaS and Video Meetings entries were\n  removed because this SLA does not cover them.\n- Exclusions: Scheduled Maintenance and Force Majeure are excluded from Unplanned Downtime; the\n  Unplanned Downtime definition also excludes customer network/ISP/carrier/connectivity/device\n  issues.\n-->"
  }
}