{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "activecampaign",
    "name": "ActiveCampaign",
    "vendor": "ActiveCampaign",
    "website": "https://www.activecampaign.com",
    "category": "crm-and-marketing",
    "category_name": "CRM & Marketing",
    "tags": [],
    "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10%",
      "value": 10,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.5,
          "credit": 5
        },
        {
          "below": 98,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 10,
      "deadline_basis": "reporting_period_end",
      "business_days": true,
      "method": "Written request to ActiveCampaign (method not specified in SLA)",
      "url": null,
      "required_evidence": [
        "All credit requests verified against ActiveCampaign's system records"
      ],
      "review_days": null,
      "credit_application": "Applied to reduce, on a dollar-for-dollar basis, the amount payable for the following Reporting Period"
    },
    "exclusions": [
      "Maintenance Time (scheduled and emergency unscheduled maintenance)",
      "Force majeure events",
      "Client modifications to API or use of Services",
      "Third-party technology or services issues",
      "Unauthorized use, client negligence or errors"
    ],
    "support": {
      "tiers": [
        "Basic (Starter/Plus)",
        "Priority (Pro/Enterprise)"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://www.activecampaign.com/pricing",
      "note": "Enterprise plans get a dedicated account team and priority support; no published response-time SLA. Email + in-app chat (no human phone; listed numbers are AI/sales). Mon-Fri business hours even at Enterprise, which adds a dedicated account team. Email + in-app chat (no human phone; listed numbers are AI/sales). Mon-Fri business hours even at Enterprise, which adds a dedicated account team."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "email",
        "name": "Email Marketing",
        "category": "email-marketing",
        "description": "Email marketing campaigns",
        "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "automation",
        "name": "Marketing Automation",
        "category": "marketing-automation",
        "description": "Automated workflows",
        "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "crm",
        "name": "Sales CRM",
        "category": "crm",
        "description": "Sales CRM",
        "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "messaging",
        "name": "Site Messaging",
        "category": "chat",
        "description": "Website messaging",
        "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "ActiveCampaign is a Marketing & Analytics provider. See the official SLA at [https://www.activecampaign.com/legal/service-level-agreement](https://www.activecampaign.com/legal/service-level-agreement).\n\n<!-- Add human-readable notes about ActiveCampaign's SLA nuances here. -->"
  }
}