{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "adp",
    "name": "ADP",
    "vendor": "ADP",
    "website": "https://www.adp.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.adp.com/legal.aspx",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No public SLA credits",
      "url": "https://www.adp.com/contact-us/customer-service.aspx",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.adp.com/contact-us/customer-service.aspx",
      "note": "24/7 phone support is included; professional services and client success are available, but no published support tiers. 24/7/365 live payroll phone support; chat is business hours. Dedicated service team; implementation/managed HR services available. 24/7/365 live payroll phone support; chat is business hours. Dedicated service team; implementation/managed HR services available."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "benefits",
        "name": "ADP Benefits Administration",
        "category": "hr",
        "description": "Benefits management",
        "sla_url": "https://www.adp.com/legal.aspx",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "payroll",
        "name": "ADP Payroll",
        "category": "payroll",
        "description": "Payroll processing",
        "sla_url": "https://www.adp.com/legal.aspx",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "talent",
        "name": "ADP Talent Management",
        "category": "hr",
        "description": "Recruiting and performance",
        "sla_url": "https://www.adp.com/legal.aspx",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "time",
        "name": "ADP Time & Attendance",
        "category": "time-tracking",
        "description": "Time tracking",
        "sla_url": "https://www.adp.com/legal.aspx",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workforce-now",
        "name": "ADP Workforce Now",
        "category": "hr",
        "description": "HCM platform",
        "sla_url": "https://www.adp.com/legal.aspx",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "ADP is a HR & People Operations provider. ADP does not publish a public uptime SLA with service credits; its [Terms and Conditions](https://www.adp.com/legal.aspx) provide services \"as is\" and service-level terms are governed by individually negotiated Master Services Agreements.\n\n<!-- Add human-readable notes about ADP's SLA nuances here. -->"
  }
}