{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "adyen",
    "name": "Adyen",
    "vendor": "Adyen",
    "website": "https://www.adyen.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
    "last_verified": "2026-06-23",
    "sla_status": "termination",
    "sla_status_label": "Termination-only",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 0,
    "max_credit": {
      "kind": "termination",
      "label": "No service credit",
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "termination_only",
      "max_credit_percent": 0,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No SLA credits available",
      "url": "https://www.adyen.com/contact",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard (included)"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": false,
      "pricing": "included",
      "source_url": "https://www.adyen.com/legal/terms-and-conditions",
      "note": "24/7 technical support and a CSM are included; no tiered support plans. 24/7 is urgent/critical-only (follow-the-sun); phone connects 24/7 for urgent matters. Assigned Account Manager (pooled CS for mid-market); professional services are partner-led, not a merchant SKU."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "acquiring",
        "name": "Adyen Acquiring",
        "category": "acquiring",
        "description": "Global acquiring services",
        "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "checkout",
        "name": "Adyen Checkout",
        "category": "checkout",
        "description": "Unified checkout experience",
        "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "issuing",
        "name": "Adyen Issuing",
        "category": "issuing",
        "description": "Card issuing platform",
        "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "payments",
        "name": "Adyen Payments",
        "category": "payment-processing",
        "description": "Global payment processing",
        "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "revenue-protect",
        "name": "Revenue Protect",
        "category": "fraud-prevention",
        "description": "Fraud protection",
        "sla_url": "https://www.adyen.com/legal/terms-and-conditions",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Adyen is a Finance & Payments provider. See the official SLA at [https://www.adyen.com/legal/terms-and-conditions](https://www.adyen.com/legal/terms-and-conditions).\n\nAdyen commits to \"an average minimum uptime of 99.9% (measured on a quarterly basis) of the Payment Interface\" (Terms and Conditions, clause 6). There is no public service-credit remedy: the only stated remedy is a termination right if \"Service availability in any given calendar month is less than 90%\" or if SLA commitments are not met for two consecutive quarters (clause 10.2).\n\n<!-- Add human-readable notes about Adyen's SLA nuances here. -->"
  }
}