{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "airtable",
    "name": "Airtable",
    "vendor": "Airtable",
    "website": "https://www.airtable.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://www.airtable.com/company/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10×",
      "value": 10,
      "unit": "multiplier"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "downtime_multiplier",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@airtable.com",
      "required_evidence": [
        "Account ID or registered email address",
        "Previously reported dates and times of Downtime"
      ],
      "review_days": 30,
      "credit_application": "May only be used against future billing charges"
    },
    "exclusions": [
      "Customer acts or omissions",
      "Third-party equipment, software, or services not provided by Airtable",
      "Customer-supplied integrations",
      "Performance or slowness issues not amounting to Downtime",
      "Internet or network outages outside Airtable's control",
      "Force Majeure events",
      "Scheduled maintenance (with 24+ hours notice)",
      "Hacking, viruses, or other attacks",
      "Emergency maintenance"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium Support"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Critical, Premium add-on)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.airtable.com/services/premium-support",
      "note": "Premium Support is a paid add-on with a TAM, 24/7 coverage, and a 1-hour critical-issue target. No phone; email/chat/portal. 24x7 and 1-hour response are Premium-Support-gated."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "ai",
        "name": "Airtable AI",
        "category": "ai",
        "description": "AI-powered fields",
        "sla_url": "https://www.airtable.com/company/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "automations",
        "name": "Airtable Automations",
        "category": "automation",
        "description": "Workflow automations",
        "sla_url": "https://www.airtable.com/company/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "bases",
        "name": "Airtable Bases",
        "category": "database",
        "description": "Relational databases",
        "sla_url": "https://www.airtable.com/company/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "interfaces",
        "name": "Airtable Interface Designer",
        "category": "app-builder",
        "description": "Custom app interfaces",
        "sla_url": "https://www.airtable.com/company/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sync",
        "name": "Airtable Sync",
        "category": "data-sync",
        "description": "Cross-base data sync",
        "sla_url": "https://www.airtable.com/company/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Airtable is a Productivity & Collaboration provider. See the official SLA at [https://www.airtable.com/company/sla](https://www.airtable.com/company/sla).\n\n<!-- Add human-readable notes about Airtable's SLA nuances here. -->"
  }
}