{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "akamai",
    "name": "Akamai",
    "vendor": "Akamai",
    "website": "https://www.akamai.com",
    "category": "cdn-and-edge",
    "category_name": "CDN & Edge",
    "tags": [],
    "sla_url": "https://www.akamai.com/legal/sla-compute",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Control Center",
      "url": "https://control.akamai.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard Support",
        "Advanced Service and Support",
        "Premium Service and Support 3.0"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (Sev1, Premium Service & Support 3.0)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.akamai.com/global-services/services/standard-support",
      "note": "Premium 3.0 adds a TAM and proactive guidance; Standard is 24/7 pooled support. Top tier (Premium 3.0 / Guardicore Premium-Elite) is 24x7x365 with an integrated technical account team + support delivery manager. Akamai Global Professional Services. Top tier (Premium 3.0 / Guardicore Premium-Elite) is 24x7x365 with an integrated technical account team + support delivery manager. Akamai Global Professional Services."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "waf",
        "name": "Akamai App & API Protector",
        "category": "security",
        "description": "WAF and API security",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "bot",
        "name": "Akamai Bot Manager",
        "category": "security",
        "description": "Bot detection and management",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "cdn",
        "name": "Akamai CDN",
        "category": "cdn",
        "description": "Content delivery network",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "compute",
        "name": "Akamai Connected Cloud (Linode)",
        "category": "cloud-infrastructure",
        "description": "Cloud compute (formerly Linode)",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "edge-dns",
        "name": "Akamai Edge DNS",
        "category": "dns",
        "description": "Authoritative DNS",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "image",
        "name": "Akamai Image & Video Manager",
        "category": "media",
        "description": "Media optimization",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "ddos",
        "name": "Akamai Prolexic",
        "category": "security",
        "description": "DDoS mitigation",
        "sla_url": "https://www.akamai.com/legal/sla-compute",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Akamai is a CDN & Edge provider. See the official SLA at [https://www.akamai.com/legal/sla-compute](https://www.akamai.com/legal/sla-compute).\n\nNote: Akamai publishes per-product SLAs. The Compute (Linode) SLA above is the only one publicly accessible on akamai.com; the CDN, delivery, and security product SLAs are available only through Akamai Control Center.\n\n<!-- Add human-readable notes about Akamai's SLA nuances here. -->"
  }
}