{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "anthropic",
    "name": "Anthropic",
    "vendor": "Anthropic",
    "website": "https://www.anthropic.com",
    "category": "ai-and-machine-learning",
    "category_name": "AI & Machine Learning",
    "tags": [],
    "sla_url": "https://www.anthropic.com/legal/commercial-terms",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - Standard API has no SLA credits",
      "url": "https://support.anthropic.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "N/A - Use via hyperscaler (Bedrock/Vertex) for SLA coverage"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": false,
      "success_program": false,
      "training": false,
      "pricing": null,
      "source_url": "https://claude.com/solutions/enterprise",
      "note": "Email/portal (support.claude.com, Console); no published response-time SLA, phone, or named CSM. Enterprise onboarding via sales. (\"Priority Tier\" is API throughput, not support.) Email/portal (support.claude.com, Console); no published response-time SLA, phone, or named CSM. Enterprise onboarding via sales. (\"Priority Tier\" is API throughput, not support.)"
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [
      {
        "name": "Priority Tier (Deprecated)",
        "requirement": "No longer available for new purchases; existing commitments honored through contract end",
        "uptime": 99.5,
        "max_credit_percent": null,
        "sla_url": "https://platform.claude.com/docs/en/api/service-tiers"
      }
    ],
    "services": [
      {
        "id": "api",
        "name": "Claude API",
        "category": "ai",
        "description": "Claude AI model API",
        "sla_url": "https://www.anthropic.com/legal/commercial-terms",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "claude-web",
        "name": "Claude.ai",
        "category": "ai",
        "description": "Claude web interface",
        "sla_url": "https://www.anthropic.com/legal/commercial-terms",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workbench",
        "name": "Workbench",
        "category": "ai",
        "description": "API testing and development",
        "sla_url": "https://www.anthropic.com/legal/commercial-terms",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Anthropic is an AI & Machine Learning provider. Anthropic does not publish a credit-backed SLA. The Standard API tier is best-effort with no uptime guarantee. The Priority Tier targeted 99.5% uptime but is no longer available for new purchases — existing commitments are honored through their contract end date. Enterprise customers may negotiate separate availability terms. For credit-backed SLA coverage, use Claude via a hyperscaler (AWS Bedrock, Google Vertex AI) where the cloud provider's SLA applies.\n\n<!-- Add human-readable notes about Anthropic's SLA nuances here. -->"
  }
}