{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "asana",
    "name": "Asana",
    "vendor": "Asana",
    "website": "https://www.asana.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://asana.com/service-levels",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 0,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "none",
      "max_credit_percent": 0,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No SLA service credits offered",
      "url": "https://help.asana.com/s/?language=en_US",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Beta, trial, proof of concept, and sandbox versions",
      "Service Maintenance (not to exceed 360 minutes per Asana Fiscal Quarter)",
      "Failures or defects arising out of Third Party Services",
      "Causes beyond Asana's control"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Enterprise",
        "Enterprise+"
      ],
      "has_24x7": true,
      "fastest_response": "2 business hours (target, Enterprise/Enterprise+)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://asana.com/service-levels",
      "note": "Asana publishes a 2-hour response target on top tiers; not credit-backed. Email/portal only, no phone; 2-hour response is a target, not credit-backed."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 2 business hours"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "goals",
        "name": "Asana Goals",
        "category": "okrs",
        "description": "Goal tracking and alignment",
        "sla_url": "https://asana.com/service-levels",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "portfolios",
        "name": "Asana Portfolios",
        "category": "portfolio-management",
        "description": "Project portfolio tracking",
        "sla_url": "https://asana.com/service-levels",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "work-management",
        "name": "Asana Work Management",
        "category": "project-management",
        "description": "Work management platform",
        "sla_url": "https://asana.com/service-levels",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workflow-builder",
        "name": "Workflow Builder",
        "category": "automation",
        "description": "Custom workflow automation",
        "sla_url": "https://asana.com/service-levels",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Asana is a Productivity & Collaboration provider. See the official SLA at [https://asana.com/service-levels](https://asana.com/service-levels).\n\nAsana's Service Level Addendum applies to Enterprise & Enterprise+ subscriptions only and sets a target Service Availability Level of 99.9% per Asana Fiscal Quarter. It does not offer service credits, refunds, or any specified remedy for failing to meet the availability target.\n\n<!-- Add human-readable notes about Asana's SLA nuances here. -->"
  }
}