{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "auth0",
    "name": "Auth0",
    "vendor": "Auth0",
    "website": "https://www.auth0.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.99,
          "credit": 5
        },
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 20
        },
        {
          "below": 95,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "incident_date",
      "business_days": true,
      "method": "Contact Okta in writing (Technical Account Manager / Sales Representative)",
      "url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Credit applied to the next invoice; unutilized credits applied to other fees or refunded"
    },
    "exclusions": [
      "Emergency maintenance",
      "Force Majeure Events",
      "Load or penetration testing by Customer",
      "Alpha, beta, or other non-generally available features or services",
      "Non-production Tenants or environments (e.g. staging and testing)",
      "Failed Customer API Calls due to client-side application errors (custom database, third-party IdPs, Rules/Hooks/Actions, non-Core Service extensibility points)"
    ],
    "support": {
      "tiers": [
        "Self Service",
        "Premier Success Basic",
        "Premier Success Silver",
        "Premier Success Gold"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (P1, Gold)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://auth0.com/docs/troubleshoot/customer-support/support-plans",
      "note": "Okta uses reasonable efforts to meet target response times; not credit-backed. Online support center; phone optional on Premier. Basic 24x5, Silver/Gold 24x7."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "actions",
        "name": "Auth0 Actions",
        "category": "identity",
        "description": "Custom logic in auth flows (excluded from Core Services SLA)",
        "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "authentication",
        "name": "Auth0 Authentication",
        "category": "identity",
        "description": "Universal Login and authentication",
        "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "mfa",
        "name": "Auth0 Multi-Factor Auth",
        "category": "identity",
        "description": "MFA services",
        "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "organizations",
        "name": "Auth0 Organizations",
        "category": "identity",
        "description": "B2B identity management",
        "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sso",
        "name": "Auth0 SSO",
        "category": "identity",
        "description": "Single Sign-On",
        "sla_url": "https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Auth0 is a Security & Identity provider. See the official Auth0 Platform Service Level Agreement at [https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf](https://www.okta.com/sites/default/files/2022-02/ServiceLevelAgreement-for-Auth0-Platform-02-7-22.pdf).\n\n<!-- Add human-readable notes about Auth0's SLA nuances here. -->"
  }
}