{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "aws", "name": "AWS", "vendor": "Amazon Web Services, Inc.", "website": "https://aws.amazon.com", "category": "cloud-infrastructure", "category_name": "Cloud Infrastructure", "tags": [], "sla_url": "https://aws.amazon.com/legal/service-level-agreements/", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "regional", "uptime": 99.99, "max_credit_percent": 100, "max_credit": { "kind": "capped", "label": "100%", "value": 100, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "business", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 100, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 99.99, "credit": 10 }, { "below": 99, "credit": 30 }, { "below": 95, "credit": 100 } ] }, "claim_process": { "deadline_days": 30, "deadline_basis": "end_of_second_billing_cycle", "business_days": false, "method": "AWS Support Center", "url": "https://console.aws.amazon.com/support/", "required_evidence": [ "AWS Account ID", "Affected resource ARNs", "Incident timestamps (UTC)", "Error logs or screenshots" ], "review_days": 5, "credit_application": "Applied to next billing cycle" }, "exclusions": [ "Scheduled maintenance with prior notice", "Force majeure events", "Customer-initiated actions or misconfigurations", "Free tier usage", "Preview and beta services", "Exceeding service quotas" ], "support": { "tiers": [ "Developer", "Business", "Enterprise On-Ramp", "Enterprise" ], "has_24x7": true, "fastest_response": "15 min (critical, Enterprise; ~5 min on Unified Operations)", "response_is_sla": false, "designated_contact": "tam", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "percent_of_spend", "source_url": "https://aws.amazon.com/premiumsupport/plans/", "note": "Enterprise Support adds a designated TAM, a roughly 15-minute business-critical response target (an SLO, not credit-backed), Well-Architected reviews, and Countdown event support. 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"regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "documentdb", "name": "Amazon DocumentDB", "category": null, "description": null, "sla_url": "https://aws.amazon.com/documentdb/sla/", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "neptune", "name": "Amazon Neptune", "category": null, "description": null, "sla_url": "https://aws.amazon.com/neptune/sla/", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "keyspaces", "name": "Amazon Keyspaces", "category": null, "description": null, "sla_url": "https://aws.amazon.com/keyspaces/sla/", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "qldb", "name": "Amazon QLDB", "category": null, "description": null, "sla_url": "https://aws.amazon.com/qldb/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "timestream", "name": "Amazon Timestream", "category": null, "description": null, "sla_url": "https://aws.amazon.com/timestream/sla/", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "backup", "name": "AWS Backup", "category": null, "description": null, "sla_url": "https://aws.amazon.com/backup/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "transfer-family", "name": "AWS Transfer Family", "category": null, "description": null, "sla_url": "https://aws.amazon.com/transfer/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "connect", "name": "Amazon Connect", "category": null, "description": null, "sla_url": "https://aws.amazon.com/products/connect/customer/sla0/", "uptime": 99.99, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "lex", "name": "Amazon Lex", "category": null, "description": null, "sla_url": "https://aws.amazon.com/ai/services/language-sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "polly", "name": "Amazon Polly", "category": null, "description": null, "sla_url": "https://aws.amazon.com/ai/services/language-sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "transcribe", "name": "Amazon Transcribe", "category": null, "description": null, "sla_url": "https://aws.amazon.com/ai/services/language-sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "translate", "name": "Amazon Translate", "category": null, "description": null, "sla_url": "https://aws.amazon.com/ai/services/language-sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "rekognition", "name": "Amazon Rekognition", "category": null, "description": null, "sla_url": "https://aws.amazon.com/rekognition/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "textract", "name": "Amazon Textract", "category": null, "description": null, "sla_url": "https://aws.amazon.com/textract/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "comprehend", "name": "Amazon Comprehend", "category": null, "description": null, "sla_url": "https://aws.amazon.com/ai/services/language-sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "codebuild", "name": "AWS CodeBuild", "category": null, "description": null, "sla_url": "https://aws.amazon.com/codebuild/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "codepipeline", "name": "AWS CodePipeline", "category": null, "description": null, "sla_url": "https://aws.amazon.com/codepipeline/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "codedeploy", "name": "AWS CodeDeploy", "category": null, "description": null, "sla_url": "https://aws.amazon.com/codedeploy/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "glue", "name": "AWS Glue", "category": null, "description": null, "sla_url": "https://aws.amazon.com/glue/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "athena", "name": "Amazon Athena", "category": null, "description": null, "sla_url": "https://aws.amazon.com/athena/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "quicksight", "name": "Amazon QuickSight", "category": null, "description": null, "sla_url": "https://aws.amazon.com/quick/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "appsync", "name": "AWS AppSync", "category": null, "description": null, "sla_url": "https://aws.amazon.com/appsync/sla/", "uptime": 99.95, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "iot-core", "name": "AWS IoT Core", "category": null, "description": null, "sla_url": "https://aws.amazon.com/iot-core/sla/", "uptime": 99.9, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "acm", "name": "AWS Certificate Manager", "category": null, "description": null, "sla_url": "https://aws.amazon.com/legal/service-level-agreements/", "uptime": null, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "kms", "name": "AWS KMS", "category": null, "description": null, "sla_url": "https://aws.amazon.com/kms/sla/", "uptime": 99.999, "uptime_scope": "regional", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "AWS is a Cloud Infrastructure provider. See the official SLA at [https://aws.amazon.com/legal/service-level-agreements/](https://aws.amazon.com/legal/service-level-agreements/).\n\n" } }