{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "backblaze",
    "name": "Backblaze",
    "vendor": "Backblaze",
    "website": "https://www.backblaze.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.backblaze.com/company/policy/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10%",
      "value": 10,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 5
        },
        {
          "below": 99,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://www.backblaze.com/help",
      "required_evidence": [
        "Month and year in title",
        "Affected User Account",
        "Estimated downtime amount",
        "Dates and times of each User Downtime incident"
      ],
      "review_days": 30,
      "credit_application": "Applied against the customer's next payment for Covered Services"
    },
    "exclusions": [
      "Force majeure event or internet disruption unrelated to Backblaze",
      "Acts or omissions by you or a third party",
      "Scheduled maintenance windows",
      "Hardware or software not under Backblaze's control",
      "Failure to follow B2 Cloud Storage integration requirements",
      "Account suspension or termination for policy violations"
    ],
    "support": {
      "tiers": [
        "GIGA",
        "TERA",
        "PETA"
      ],
      "has_24x7": false,
      "fastest_response": "2 business hours (PETA target)",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": false,
      "success_program": false,
      "training": false,
      "pricing": "flat",
      "source_url": "https://www.backblaze.com/help/customer-support",
      "note": "PETA tier publishes a 2-hour response target; we treat it as a target unless an explicit credit schedule is provided. Only the PETA tier has a 24/7 availability hotline; email support is business hours (9-5 PT). 2-5 named contacts, no TAM/CSM."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "b2",
        "name": "Backblaze B2 Cloud Storage",
        "category": "storage",
        "description": "S3-compatible cloud storage",
        "sla_url": "https://www.backblaze.com/company/policy/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "computer-backup",
        "name": "Computer Backup",
        "category": "backup",
        "description": "Personal/business computer backup; SLA-eligible only for Tera or Peta support plan customers",
        "sla_url": "https://www.backblaze.com/company/policy/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Backblaze is a Cloud Infrastructure provider. See the official SLA at [https://www.backblaze.com/company/policy/sla](https://www.backblaze.com/company/policy/sla).\n\n<!-- Add human-readable notes about Backblaze's SLA nuances here. -->"
  }
}