{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "blue-yonder",
    "name": "Blue Yonder",
    "vendor": "Blue Yonder",
    "website": "https://blueyonder.com",
    "category": "enterprise-and-operations",
    "category_name": "Enterprise & Operations",
    "tags": [],
    "sla_url": "https://blueyonder.com/",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Customer Success Manager",
      "url": "https://success.blueyonder.com/s/support-information?language=en_US",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": null,
      "source_url": "https://info.blueyonder.com/blue-yonder-platform/what-are-blue-yonder-customer-success-support-services",
      "note": "24x7 critical incident management is Premium/Cloud-tier; Regional TAM for SaaS customers; broad SoW professional services (implementation, migration, change management). No public response-time figure."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "by-demand-planning",
        "name": "Demand Planning",
        "category": "demand-planning",
        "description": "AI-driven demand forecasting",
        "sla_url": "https://blueyonder.com/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "by-luminate-commerce",
        "name": "Luminate Commerce",
        "category": "commerce",
        "description": "Omnichannel fulfillment",
        "sla_url": "https://blueyonder.com/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "by-luminate-logistics",
        "name": "Luminate Logistics",
        "category": "logistics",
        "description": "Transportation and warehouse management",
        "sla_url": "https://blueyonder.com/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "by-luminate-planning",
        "name": "Luminate Planning",
        "category": "supply-chain-planning",
        "description": "End-to-end supply chain planning",
        "sla_url": "https://blueyonder.com/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "by-warehouse-management",
        "name": "Warehouse Management",
        "category": "wms",
        "description": "Warehouse management system",
        "sla_url": "https://blueyonder.com/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Blue Yonder is a Enterprise Software provider. See the official SLA at [https://blueyonder.com/legal](https://blueyonder.com/legal).\n\n<!-- Add human-readable notes about Blue Yonder's SLA nuances here. -->"
  }
}