{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "cohere",
    "name": "Cohere",
    "vendor": "Cohere",
    "website": "https://www.cohere.com",
    "category": "ai-and-machine-learning",
    "category_name": "AI & Machine Learning",
    "tags": [],
    "sla_url": "https://cohere.com/slo",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30%",
      "value": 30,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "service_credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.5,
          "credit": 10
        },
        {
          "below": 98,
          "credit": 20
        },
        {
          "below": 95,
          "credit": 30
        }
      ]
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@cohere.com",
      "required_evidence": [
        "Date and time the SLO failure occurred",
        "Any additional information requested by Cohere"
      ],
      "review_days": null,
      "credit_application": "Applied to next monthly invoice"
    },
    "exclusions": [
      "Acts or omissions of Customer or its Permitted Users",
      "Customer failure to adhere to Cohere's recommendations or minimum system requirements",
      "Acts or omissions of Cohere acting under Customer's direction",
      "Spikes in demand not previously agreed in writing",
      "Scheduled or emergency maintenance",
      "Downtime of third party service providers",
      "Force Majeure",
      "Suspension permitted under the Agreement",
      "Features marked Alpha or Beta"
    ],
    "support": {
      "tiers": [],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": null,
      "source_url": "https://cohere.com/pricing",
      "note": "Email/portal + sales (no public phone/Slack or response-time matrix). Bespoke model customization, private/VPC/on-prem deployment, solution engineering. Email/portal + sales (no public phone/Slack or response-time matrix). Bespoke model customization, private/VPC/on-prem deployment, solution engineering."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "api-cohere-ai",
        "name": "api.cohere.ai",
        "category": "ai",
        "description": "Cohere API SaaS Services endpoint",
        "sla_url": "https://cohere.com/slo",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "os-cohere-ai",
        "name": "os.cohere.ai",
        "category": "ai",
        "description": "Cohere API SaaS Services endpoint",
        "sla_url": "https://cohere.com/slo",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Cohere is a AI & Machine Learning provider. See the official Service Level Objective (SLO) at [https://cohere.com/slo](https://cohere.com/slo).\n\n<!-- Add human-readable notes about Cohere's SLA nuances here. -->\nCohere publishes a public Service Level Objective (SLO) with service credits. Covered Services are os.cohere.ai and api.cohere.ai, each with a >= 99.5% Monthly Uptime Percentage objective. Service Level Credits are tiered: 10% of the monthly invoice for 98% to < 99.5%, 20% for 95% to 97.99%, and 30% for < 94.99%. Credits are the sole and exclusive remedy and are not automatic: Customer must notify support@cohere.com within 30 days, and Cohere determines eligibility in its sole discretion. Credits apply to future invoices only and are forfeited on termination; no refunds."
  }
}