{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "confluent", "name": "Confluent", "vendor": "Confluent", "website": "https://www.confluent.io", "category": "databases-and-data-infrastructure", "category_name": "Databases & Data Infrastructure", "tags": [], "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "global", "uptime": 99.99, "max_credit_percent": 100, "max_credit": { "kind": "capped", "label": "100%", "value": 100, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "standard", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 100, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 99.95, "credit": 10 }, { "below": 99.9, "credit": 25 }, { "below": 99, "credit": 100 } ] }, "claim_process": { "deadline_days": 5, "deadline_basis": "month_end", "business_days": false, "method": "Support ticket (community-supported customers email cloud-support@confluent.io)", "url": "https://support.confluent.io/hc", "required_evidence": [ "\"SLA Credit Request\" in the subject line", "Description of applicable client(s), versions, and configurations", "Description of the events resulting in Downtime, including time and duration", "Logs documenting the failed write attempts" ], "review_days": null, "credit_application": "Applied against next billing charge; expires 12 months from issuance" }, "exclusions": [ "Scheduled maintenance on 5 days' email notice, ad hoc maintenance, and updates", "Factors outside Confluent's reasonable control (force majeure, network intrusions, DoS, systemic internet issues)", "Third-party services/hardware/software not within Confluent's primary control, including cloud platform failures", "Customer misuse, AUP violations, unauthorized actions, or late-payment suspensions", "Customer's failure to use supported Kafka clients with acceptable configuration values", "Customer-controlled actions, environment, negligence, or willful misconduct", "Deployment on any Jio region, except as noted in Service Specific Terms" ], "support": { "tiers": [ "Free", "Developer", "Business", "Premier" ], "has_24x7": true, "fastest_response": "30 min (P1, Premier)", "response_is_sla": false, "designated_contact": "csm", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "percent_of_spend", "source_url": "https://www.confluent.io/confluent-cloud/support/", "note": "Premier 30-min critical-response is a published target; CSTA assigned at Premier. Support portal / Cloud Console cases (no phone at any tier). Business & Premier are 24x7; Premier includes a Customer Success Technical Architect. Support portal / Cloud Console cases (no phone at any tier). Business & Premier are 24x7; Premier includes a Customer Success Technical Architect." }, "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": true, "response_time": "< 24 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "sla_tiers": [ { "name": "Dedicated Multi-Zone cluster", "requirement": "Multi-zone Dedicated cluster (min 2 CKU across 3 AZs)", "uptime": 99.99, "max_credit_percent": 100, "sla_url": "https://www.confluent.io/confluent-cloud-uptime-sla/" } ], "services": [ { "id": "connect", "name": "Confluent Connect", "category": "data-integration", "description": "Pre-built connectors", "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "flink", "name": "Confluent Flink", "category": "stream-processing", "description": "Apache Flink service", "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "kafka", "name": "Confluent Kafka", "category": "streaming", "description": "Managed Apache Kafka", "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "ksqldb", "name": "ksqlDB", "category": "stream-processing", "description": "SQL for stream processing", "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "schema-registry", "name": "Schema Registry", "category": "data-governance", "description": "Schema management", "sla_url": "https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf", "uptime": 99.99, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "Confluent is a Database & Data Infrastructure provider. See the official Confluent Cloud Service Level Agreement (effective July 25, 2025) at [Confluent Cloud Unified SLA (July 2025)](https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf), linked from [confluent.io/legal/archive](https://www.confluent.io/legal/archive/confluent-cloud-service-level-agreement/).\n\n" } }