{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "cornerstone",
    "name": "Cornerstone",
    "vendor": "Cornerstone",
    "website": "https://www.cornerstone.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "incremental",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Credit request to Cornerstone",
      "url": "https://www.cornerstoneondemand.com/service-level-agreements/",
      "required_evidence": [],
      "review_days": 5,
      "credit_application": "Credit against Customer's next invoice"
    },
    "exclusions": [
      "Reasonable and scheduled maintenance periods (usually at or after 5:30pm US Pacific Time on Fridays)"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Customer Success Package (Choice)"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.cornerstoneondemand.com/community-and-support/",
      "note": "Tier matrix is gated; CSP Choice adds a CSM and success programs. SupportCentral portal + Global Care phone; severity-based response times defined in the SLA but not published. Dedicated CSM is a Premium add-on. SupportCentral portal + Global Care phone; severity-based response times defined in the SLA but not published. Dedicated CSM is a Premium add-on."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "content",
        "name": "Content Anytime",
        "category": "content",
        "description": "Learning content library",
        "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hr",
        "name": "Cornerstone HR",
        "category": "hr",
        "description": "Core HR platform",
        "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "learning",
        "name": "Cornerstone Learning",
        "category": "lms",
        "description": "Learning management",
        "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "performance",
        "name": "Cornerstone Performance",
        "category": "performance",
        "description": "Performance management",
        "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "recruiting",
        "name": "Cornerstone Recruiting",
        "category": "ats",
        "description": "Talent acquisition",
        "sla_url": "https://www.cornerstoneondemand.com/service-level-agreements/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Cornerstone is a Other SaaS provider. See the official SLA at [https://www.cornerstoneondemand.com/service-level-agreements/](https://www.cornerstoneondemand.com/service-level-agreements/).\n\nCornerstone's Standard SLA commits to \"at least 99.5% availability per calendar month.\" The remedy is incremental rather than tiered: \"for each 0.3% (or portion thereof) of availability below 99.5%, Customer will be entitled... to a credit against Customer's next invoice equal to 1/365th of the annual fees for Software.\" There are no fixed percentage credit tiers and no stated maximum cap in the published SLA. Credits are not automatic, \"To claim a credit, Customer must submit a credit request within thirty (30) days of the event giving rise to a credit.\" (Source: Cornerstone Included Customer Success Package SLA, https://files.cornerstoneondemand.com/legal/sla/Cornerstone-Included-Customer-Success-Package-2024-CSODRFS.pdf)\n\n<!-- Add human-readable notes about Cornerstone's SLA nuances here. -->"
  }
}