{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "crowdstrike",
    "name": "CrowdStrike",
    "vendor": "CrowdStrike",
    "website": "https://www.crowdstrike.com/en-us/",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support Portal",
      "url": "https://supportportal.crowdstrike.com/s/get-help",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Express",
        "Essential",
        "Elite"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (P1/Sev1, 24x7)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.crowdstrike.com/en-us/resources/data-sheets/crowdstrike-falcon-support-offerings/",
      "note": "Essential/Elite include a TAM; specific response targets are not publicly published. Express and above: 24x7, phone + chat, pooled TAM (named specialist at Elite)."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "discover",
        "name": "Falcon Discover",
        "category": "asset-management",
        "description": "IT hygiene",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "identity",
        "name": "Falcon Identity",
        "category": "identity-security",
        "description": "Identity threat protection",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "insight",
        "name": "Falcon Insight",
        "category": "edr",
        "description": "Endpoint detection and response",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "overwatch",
        "name": "Falcon OverWatch",
        "category": "mdr",
        "description": "Managed threat hunting",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "prevent",
        "name": "Falcon Prevent",
        "category": "endpoint-security",
        "description": "Next-gen antivirus",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "spotlight",
        "name": "Falcon Spotlight",
        "category": "vulnerability",
        "description": "Vulnerability management",
        "sla_url": "https://www.crowdstrike.com/en-us/legal/terms-conditions/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "CrowdStrike is a Security & Identity provider. See the official terms at [https://www.crowdstrike.com/en-us/legal/terms-conditions/](https://www.crowdstrike.com/en-us/legal/terms-conditions/). Note: CrowdStrike does not publish a public uptime/credit SLA; the only public availability figure is the \"99.99% guaranteed uptime\" marketing claim on Falcon pricing pages.\n\n<!-- Add human-readable notes about CrowdStrike's SLA nuances here. -->"
  }
}