{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "databricks",
    "name": "Databricks",
    "vendor": "Databricks",
    "website": "https://www.databricks.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://www.databricks.com/legal/mcsa",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "end_of_billing_month",
      "business_days": false,
      "method": "Support Portal",
      "url": "https://help.databricks.com/s/",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Business",
        "Production",
        "Mission Critical"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Sev1, Production/Mission Critical)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": "custom",
      "source_url": "https://www.databricks.com/support",
      "note": "Mission Critical lists a 15-min Sev1 target and 24/7 escalation managers; pro services sold separately. Cases via portal/email (no first-line phone; engineer calls are scheduled). Production/Mission Critical = 24x7x365 for Sev1/2. Designated Support Engineer add-on; professional services sold separately. Cases via portal/email (no first-line phone; engineer calls are scheduled). Production/Mission Critical = 24x7x365 for Sev1/2. Designated Support Engineer add-on; professional services sold separately."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "sql",
        "name": "Databricks SQL",
        "category": "data-warehouse",
        "description": "SQL analytics warehouse",
        "sla_url": "https://www.databricks.com/legal/platform-services-schedule",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workspace",
        "name": "Databricks Workspace",
        "category": "data-platform",
        "description": "Unified analytics workspace",
        "sla_url": "https://www.databricks.com/legal/platform-services-schedule",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "delta-lake",
        "name": "Delta Lake",
        "category": "data-lake",
        "description": "Open table format storage",
        "sla_url": "https://www.databricks.com/legal/platform-services-schedule",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "mlflow",
        "name": "MLflow",
        "category": "ml-platform",
        "description": "Machine learning lifecycle",
        "sla_url": "https://www.databricks.com/legal/platform-services-schedule",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "unity-catalog",
        "name": "Unity Catalog",
        "category": "data-governance",
        "description": "Unified data governance",
        "sla_url": "https://www.databricks.com/legal/platform-services-schedule",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Databricks is a Database & Data Infrastructure provider. See the official SLA at [https://www.databricks.com/legal/platform-services-schedule](https://www.databricks.com/legal/platform-services-schedule).\n\n<!-- Add human-readable notes about Databricks's SLA nuances here. -->"
  }
}