{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "datadog",
    "name": "Datadog",
    "vendor": "Datadog, Inc.",
    "website": "https://www.datadoghq.com",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://www.datadoghq.com/legal/msa/",
    "last_verified": "2026-06-23",
    "sla_status": "termination",
    "sla_status_label": "Termination-only",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.8,
    "max_credit_percent": 0,
    "max_credit": {
      "kind": "termination",
      "label": "No service credit",
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "pro",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "termination_with_refund",
      "max_credit_percent": 0,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No SLA credits; availability info via Support request",
      "url": "https://www.datadoghq.com/support/",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "No credits. Sole remedy is the right to terminate the affected Order if Availability is below the standard in two consecutive months, with a pro-rated refund"
    },
    "exclusions": [
      "Customer breach of the Agreement, Order or AUP",
      "Customer failure to configure/use the Services per the Documentation",
      "Failures of or issues with the Customer Environment",
      "Force majeure events",
      "Datadog suspension of Authorized Users under the Agreement",
      "Maintenance during a window for which Datadog provides notice"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premier"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (Business Critical, Premier)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": false,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.datadoghq.com/support-services/plans/",
      "note": "Premier adds phone/video, a designated team of support engineers, and priority escalation. A TAM and professional services are separate paid offerings. Response times are targets (the only stated remedy is re-performance of support, not credits). Premier (8% of spend, $2k/mo min): 24x7 all channels + a designated team of support engineers (TAM is a separate add-on). Standard is 24x7 for business-critical only. Premier (8% of spend, $2k/mo min): 24x7 all channels + a designated team of support engineers (TAM is a separate add-on). Standard is 24x7 for business-critical only."
    },
    "support_tiers": [
      {
        "name": "Free",
        "slug": "free",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Pro",
        "slug": "pro",
        "price": "Per-host pricing",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "infrastructure",
        "name": "Infrastructure Monitoring",
        "category": "monitoring",
        "description": "Host and container monitoring",
        "sla_url": "https://www.datadoghq.com/legal/msa/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "apm",
        "name": "APM",
        "category": "apm",
        "description": "Application performance monitoring",
        "sla_url": "https://www.datadoghq.com/legal/msa/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "logs",
        "name": "Log Management",
        "category": "logging",
        "description": "Centralized log management",
        "sla_url": "https://www.datadoghq.com/legal/msa/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "synthetics",
        "name": "Synthetic Monitoring",
        "category": "synthetics",
        "description": "Proactive monitoring",
        "sla_url": "https://www.datadoghq.com/legal/msa/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "rum",
        "name": "Real User Monitoring",
        "category": "rum",
        "description": "Frontend performance monitoring",
        "sla_url": "https://www.datadoghq.com/legal/msa/",
        "uptime": 99.8,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Datadog is a Monitoring & Observability provider. The SLA is contained in the Master Subscription Agreement at [https://www.datadoghq.com/legal/msa/](https://www.datadoghq.com/legal/msa/). Datadog commits to 99.8% availability; the sole remedy for missing it is a termination right plus pro-rated refund (no service credits).\n\n<!-- Add human-readable notes about Datadog's SLA nuances here. -->"
  }
}