{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "digitalocean",
    "name": "DigitalOcean",
    "vendor": "DigitalOcean, LLC",
    "website": "https://www.digitalocean.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.digitalocean.com/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "regional",
    "uptime": 99.99,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "basic",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.99,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:success@digitalocean.com",
      "required_evidence": [
        "Account email",
        "Affected resource details/IDs",
        "Outage dates and times"
      ],
      "review_days": null,
      "credit_application": "Applied to future charges; non-refundable"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer actions",
      "Beta features",
      "Account suspension"
    ],
    "support": {
      "tiers": [
        "Starter",
        "Developer",
        "Standard",
        "Premium"
      ],
      "has_24x7": false,
      "fastest_response": "30 min (Premium)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": false,
      "success_program": true,
      "training": false,
      "pricing": "flat",
      "source_url": "https://www.digitalocean.com/pricing/support",
      "note": "Premium adds CSM/TAM and a dedicated Slack; response times are targets, not SLAs. Premium adds a dedicated team of advisors + Slack/video (no phone). Response-time SLAs by tier; advisory only, no formal SoW."
    },
    "support_tiers": [
      {
        "name": "Basic",
        "slug": "basic",
        "price": "Free",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Developer",
        "slug": "developer",
        "price": "$25/month",
        "sla_eligible": true,
        "response_time": "< 12 hours"
      },
      {
        "name": "Business",
        "slug": "business",
        "price": "$500/month",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "droplets",
        "name": "CPU Droplets",
        "category": "compute",
        "description": "Virtual private servers",
        "sla_url": "https://www.digitalocean.com/sla/cpu-droplets",
        "uptime": 99.99,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "spaces",
        "name": "Spaces",
        "category": "storage",
        "description": "S3-compatible object storage",
        "sla_url": "https://www.digitalocean.com/sla/spaces",
        "uptime": 99.9,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "kubernetes",
        "name": "Managed Kubernetes",
        "category": "containers",
        "description": "Managed Kubernetes clusters (control plane, HA enabled)",
        "sla_url": "https://www.digitalocean.com/sla/doks",
        "uptime": 99.95,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "databases",
        "name": "Managed Databases",
        "category": "database",
        "description": "Managed PostgreSQL, MySQL, Redis, MongoDB (with standby nodes)",
        "sla_url": "https://www.digitalocean.com/sla/databases",
        "uptime": 99.95,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "app-platform",
        "name": "App Platform",
        "category": "paas",
        "description": "Fully managed PaaS",
        "sla_url": "https://www.digitalocean.com/sla/app-platform",
        "uptime": 99.95,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "load-balancers",
        "name": "Regional Load Balancers",
        "category": "networking",
        "description": "Managed regional load balancers",
        "sla_url": "https://www.digitalocean.com/sla/regional-load-balancers",
        "uptime": 99.9,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "DigitalOcean is a Cloud Infrastructure provider. DigitalOcean publishes per-product SLAs; see the official SLA hub at [https://www.digitalocean.com/sla](https://www.digitalocean.com/sla).\n\n<!-- Add human-readable notes about DigitalOcean's SLA nuances here. -->"
  }
}