{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "fastly", "name": "Fastly", "vendor": "Fastly", "website": "https://www.fastly.com", "category": "cdn-and-edge", "category_name": "CDN & Edge", "tags": [], "sla_url": "https://docs.fastly.com/products/network-services-service-availability-sla", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "global", "uptime": 100, "max_credit_percent": 50, "max_credit": { "kind": "capped", "label": "50%", "value": 50, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "gold", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 50, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 100, "credit": 1 }, { "below": 99.99, "credit": 5 }, { "below": 99.9, "credit": 10 }, { "below": 99, "credit": 25 }, { "below": 98, "credit": 50 } ] }, "claim_process": { "deadline_days": 30, "deadline_basis": "degraded_performance_period", "business_days": false, "method": "Credit request to Fastly Support", "url": "https://support.fastly.com/s/", "required_evidence": [], "review_days": null, "credit_application": "Credits will be applied to the Invoice two months following the month an invoice credit was incurred." }, "exclusions": [ "Reduction in availability due to maintenance", "Customer hardware or software failures", "Customer or end-user connectivity issues", "Customer operator errors", "Traffic exceeding Permitted Utilization", "Customer corrupted content", "Acts of god, war, earthquakes, or terrorist actions", "Unpaid and month-to-month accounts (no invoice credits)" ], "support": { "tiers": [ "Standard", "Gold", "Enterprise" ], "has_24x7": true, "fastest_response": "15 min (Sev1, Enterprise)", "response_is_sla": true, "designated_contact": "tam", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "custom", "source_url": "https://docs.fastly.com/products/network-services-support-description-and-sla", "note": "Contractual: a fixed credit applies to a missed Sev1 response target on Gold/Enterprise. 24/7/365 on Gold & Enterprise (Gold Sev1 = 2 hr); phone + private Slack at Enterprise. Dedicated TAM is a paid add-on. Professional Services packages + hours. 24/7/365 on Gold & Enterprise (Gold Sev1 = 2 hr); phone + private Slack at Enterprise. Dedicated TAM is a paid add-on. Professional Services packages + hours." }, "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": false, "response_time": "< 24 hours" }, { "name": "Gold", "slug": "gold", "price": "Paid", "sla_eligible": true, "response_time": null }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "sla_tiers": [], "services": [ { "id": "cdn", "name": "Fastly CDN", "category": "cdn", "description": "Content delivery network (Network Services availability SLA)", "sla_url": "https://docs.fastly.com/products/network-services-service-availability-sla", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "compute", "name": "Fastly Compute", "category": "edge-compute", "description": "Edge serverless compute (Network Services availability SLA)", "sla_url": "https://docs.fastly.com/products/network-services-service-availability-sla", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "ddos", "name": "Fastly DDoS Protection", "category": "security", "description": "Managed DDoS mitigation service (no uptime guarantee)", "sla_url": "https://docs.fastly.com/products/ddos-protection-and-mitigation-service-and-sla", "uptime": null, "uptime_scope": "global", "sla_eligible": false, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "image-optimizer", "name": "Fastly Image Optimizer", "category": "media", "description": "Image optimization (Network Services availability SLA)", "sla_url": "https://docs.fastly.com/products/network-services-service-availability-sla", "uptime": 100, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "waf", "name": "Fastly Next-Gen WAF", "category": "security", "description": "Web application firewall (Security service SLA, Hosted Dashboard / Cloud WAF)", "sla_url": "https://docs.fastly.com/products/security-service-sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "Fastly is a CDN & Edge provider. See the official Network Services service availability SLA at [https://docs.fastly.com/products/network-services-service-availability-sla](https://docs.fastly.com/products/network-services-service-availability-sla).\n\n" } }