{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "firebase", "name": "Firebase", "vendor": "Firebase", "website": "https://www.firebase.com", "category": "databases-and-data-infrastructure", "category_name": "Databases & Data Infrastructure", "tags": [], "sla_url": "https://firebase.google.com/terms/service-level-agreement", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "global", "uptime": 99.95, "max_credit_percent": 30, "max_credit": { "kind": "capped", "label": "30%", "value": 30, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "standard", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 30, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 99.95, "credit": 10 }, { "below": 99, "credit": 30 } ] }, "claim_process": { "deadline_days": 60, "deadline_basis": "incident_date", "business_days": false, "method": "Account/billing support request via Firebase Support", "url": "https://firebase.google.com/support", "required_evidence": [ "Issue category Billing", "Summary stating SLA Credit Request", "Incident dates and times", "Affected service URLs", "Request logs documenting the errors" ], "review_days": null, "credit_application": "Service Credit issued within one billing cycle following confirmation" }, "exclusions": [ "Scheduled maintenance", "Force majeure events", "Customer misconfigurations", "Free tier services", "Beta features" ], "support": { "tiers": [ "Basic", "Standard", "Enhanced", "Premium" ], "has_24x7": true, "fastest_response": "15 min (P1, Premium)", "response_is_sla": false, "designated_contact": "tam", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "flat", "source_url": "https://cloud.google.com/terms/tssg/firebase", "note": "Inherits Google Cloud Customer Care; response times are SLOs/targets per TSSG. Via Google Cloud Customer Care; Enhanced/Premium 24x7 for P1/P2 (Premium 15-min P1, TAM). Google steers to chat as the fastest channel. Google Cloud Consulting. Via Google Cloud Customer Care; Enhanced/Premium 24x7 for P1/P2 (Premium 15-min P1, TAM). Google steers to chat as the fastest channel. Google Cloud Consulting." }, "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": true, "response_time": "< 24 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "sla_tiers": [], "services": [ { "id": "firestore", "name": "Cloud Firestore", "category": "database", "description": "NoSQL document database", "sla_url": "https://firebase.google.com/terms", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "functions", "name": "Cloud Functions for Firebase", "category": "serverless", "description": "Serverless functions", "sla_url": "https://firebase.google.com/terms", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "auth", "name": "Firebase Authentication", "category": "identity", "description": "User authentication", "sla_url": "https://firebase.google.com/terms", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "fcm", "name": "Firebase Cloud Messaging", "category": "messaging", "description": "Push notifications", "sla_url": "https://firebase.google.com/terms", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "storage", "name": "Firebase Cloud Storage", "category": "storage", "description": "File storage", "sla_url": "https://firebase.google.com/terms/service-level-agreement/cloud-storage", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hosting", "name": "Firebase Hosting", "category": "hosting", "description": "Web hosting with CDN", "sla_url": "https://firebase.google.com/terms/service-level-agreement", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "realtime-db", "name": "Firebase Realtime Database", "category": "database", "description": "Real-time JSON database", "sla_url": "https://firebase.google.com/terms/service-level-agreement", "uptime": 99.95, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "Firebase is a Database provider. See the official SLA at [https://firebase.google.com/terms/service-level-agreement](https://firebase.google.com/terms/service-level-agreement).\n\nThe canonical Firebase SLA (\"Service Level Agreement for Hosting and Real-Time Database\") covers only Firebase Hosting and Realtime Database, with a 99.95% Monthly Uptime Percentage commitment and a maximum 30% service credit. Cloud Storage for Firebase has its own SLA (multi-regional 99.95%, regional 99.9%, max 50% credit). Other listed services (Firestore, Cloud Functions, Authentication, FCM) are governed by Google Cloud Platform terms rather than a Firebase-domain SLA.\n\n" } }