{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "fireworks-ai",
    "name": "Fireworks AI",
    "vendor": "Fireworks AI, Inc.",
    "website": "https://fireworks.ai",
    "category": "ai-and-machine-learning",
    "category_name": "AI & Machine Learning",
    "tags": [],
    "sla_url": "https://docs.fireworks.ai/faq/deployment/serverless/service-levels",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No public SLA credits",
      "url": "https://fireworks.ai/enterprise",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Beta / preview features"
    ],
    "support": {
      "tiers": [],
      "has_24x7": false,
      "fastest_response": "1 hour (Urgent/P0, Enterprise)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": null,
      "source_url": "https://docs.fireworks.ai/faq/general/support/tiers-slas",
      "note": "Dedicated support rep + shared Slack channel (no phone/portal). SLAs reference business hours (P1 4 bh, P2 8 bh, P3 2 bd). Engineers help build/customize/deploy models. Dedicated support rep + shared Slack channel (no phone/portal). SLAs reference business hours (P1 4 bh, P2 8 bh, P3 2 bd). Engineers help build/customize/deploy models."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "serverless",
        "name": "Serverless Inference",
        "category": "ai",
        "description": "Pay-per-token hosted open models",
        "sla_url": "https://fireworks.ai",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "dedicated",
        "name": "Dedicated Deployments",
        "category": "ai",
        "description": "Reserved GPU deployments with autoscaling",
        "sla_url": "https://fireworks.ai",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "enterprise",
        "name": "Enterprise (Virtual Cloud)",
        "category": "ai",
        "description": "Private/multi-cloud deployment",
        "sla_url": "https://fireworks.ai/enterprise",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Fireworks AI is an AI & Machine Learning provider. See the SLA/terms at [https://docs.fireworks.ai/faq/deployment/serverless/service-levels](https://docs.fireworks.ai/faq/deployment/serverless/service-levels)."
  }
}