{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "fivetran",
    "name": "Fivetran",
    "vendor": "Fivetran",
    "website": "https://www.fivetran.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://www.fivetran.com/legal/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://support.fivetran.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Enterprise",
        "Business Critical"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (Sev1, Business Critical)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://support.fivetran.com/hc/en-us/articles/5893119459223-Fivetran-Support-Policy",
      "note": "Published response targets per severity; not described as credit-backed SLAs. Portal/email only (no phone). 24/7 with tier-gated speed; Business Critical adds a dedicated TAM + custom SLAs. Resident Solution Architect + training. Portal/email only (no phone). 24/7 with tier-gated speed; Business Critical adds a dedicated TAM + custom SLAs. Resident Solution Architect + training."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "connectors",
        "name": "Fivetran Connectors",
        "category": "data-integration",
        "description": "500+ pre-built connectors",
        "sla_url": "https://www.fivetran.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "functions",
        "name": "Fivetran Functions",
        "category": "data-integration",
        "description": "Custom connector functions",
        "sla_url": "https://www.fivetran.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "transformations",
        "name": "Fivetran Transformations",
        "category": "data-transformation",
        "description": "dbt Core integration",
        "sla_url": "https://www.fivetran.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hva",
        "name": "High Volume Agent",
        "category": "data-integration",
        "description": "Database replication",
        "sla_url": "https://www.fivetran.com/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Fivetran is a Database & Data Infrastructure provider. See the official SLA at [https://www.fivetran.com/legal/sla](https://www.fivetran.com/legal/sla).\n\n<!-- Add human-readable notes about Fivetran's SLA nuances here. -->"
  }
}