{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "front",
    "name": "Front",
    "vendor": "Front",
    "website": "https://www.front.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://front.com/legal/saas-services-agreement",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://help.front.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Starter",
        "Growth",
        "Scale",
        "Premier"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://front.com/pricing",
      "note": "24/5 helpdesk; no published response-time SLA with credits. Email/in-app only (no phone support); response-time SLAs and 24x7 not published. Paid Success Services add a CSM and consulting. Email/in-app only (no phone support); response-time SLAs and 24x7 not published. Paid Success Services add a CSM and consulting."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "analytics",
        "name": "Front Analytics",
        "category": "analytics",
        "description": "Team analytics",
        "sla_url": "https://front.com/legal/saas-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "chat",
        "name": "Front Chat",
        "category": "chat",
        "description": "Live chat",
        "sla_url": "https://front.com/legal/saas-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "inbox",
        "name": "Front Inbox",
        "category": "email",
        "description": "Shared inbox platform",
        "sla_url": "https://front.com/legal/saas-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workflows",
        "name": "Front Workflows",
        "category": "automation",
        "description": "Workflow automation",
        "sla_url": "https://front.com/legal/saas-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Front is a Communication & Collaboration provider. Front does not publish a public uptime SLA with service credits on its own domain; the canonical legal terms are the [SaaS Services Agreement](https://front.com/legal/saas-services-agreement), which disclaims availability rather than committing to an uptime percentage. The uptime/credit values in this record are unverified and flagged for review.\n\n<!-- Add human-readable notes about Front's SLA nuances here. -->"
  }
}