{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "github",
    "name": "GitHub",
    "vendor": "GitHub, Inc.",
    "website": "https://github.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://github.com/customer-terms/github-online-services-sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 5
        },
        {
          "below": 99.5,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "end_of_quarter",
      "business_days": false,
      "method": "GitHub Support",
      "url": "https://support.github.com",
      "required_evidence": [
        "Enterprise/Organization name",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 10,
      "credit_application": "Applied to next billing cycle"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Free tier services",
      "Beta features",
      "Customer misconfigurations"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium",
        "Premium Plus"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (Urgent, Premium tier)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://docs.github.com/en/enterprise-cloud@latest/support/learning-about-github-support/about-github-premium-support",
      "note": "Premium Plus adds a named CRE team, health checks, training; targets, not credit-backed. Phone is callback-only (not a direct line). Named CRE only at Premium Plus."
    },
    "support_tiers": [
      {
        "name": "Free",
        "slug": "free",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Team",
        "slug": "team",
        "price": "$4/user/month",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "$21/user/month",
        "sla_eligible": true,
        "response_time": "< 4 hours"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "git-operations",
        "name": "Git Operations",
        "category": "source-control",
        "description": "Git push, pull, clone operations",
        "sla_url": "https://github.com/customer-terms/github-online-services-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "actions",
        "name": "GitHub Actions",
        "category": "ci-cd",
        "description": "Workflow automation and CI/CD",
        "sla_url": "https://github.com/customer-terms/github-online-services-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api",
        "name": "GitHub API",
        "category": "api",
        "description": "REST and GraphQL APIs",
        "sla_url": "https://github.com/customer-terms/github-online-services-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "packages",
        "name": "GitHub Packages",
        "category": "package-registry",
        "description": "Package hosting service",
        "sla_url": "https://github.com/customer-terms/github-online-services-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "codespaces",
        "name": "GitHub Codespaces",
        "category": "development",
        "description": "Cloud development environments",
        "sla_url": "https://github.com/customer-terms/github-online-services-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "GitHub is a DevOps & Development provider. See the official SLA at [https://github.com/customer-terms/github-online-services-sla](https://github.com/customer-terms/github-online-services-sla).\n\n<!-- Add human-readable notes about GitHub's SLA nuances here. -->"
  }
}