{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "google-workspace",
    "name": "Google Workspace",
    "vendor": "Google Workspace",
    "website": "https://workspace.google.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://workspace.google.com/terms/sla/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 15,
    "max_credit": {
      "kind": "capped",
      "label": "15 days",
      "value": 15,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 15,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 3
        },
        {
          "below": 99,
          "credit": 7
        },
        {
          "below": 95,
          "credit": 15
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Admin Console",
      "url": "https://workspace.google.com/support/",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Enhanced",
        "Premium"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (P1, Premium — an SLO)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://workspace.google.com/support/",
      "note": "Premium includes a TAM; response times are SLOs, not credit-backed SLAs. 24x7 across paid tiers; designated TAM at Premium. 15-min P1 is an objective (SLO), not a credit-backed SLA."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "gworkspace-gmail",
        "name": "Gmail (Business)",
        "category": "productivity",
        "description": "Email service - credits as Days of Service",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-calendar",
        "name": "Google Calendar",
        "category": "productivity",
        "description": "Calendar service - credits as Days of Service",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-chat",
        "name": "Google Chat",
        "category": "collaboration",
        "description": "Messaging service - credits as Days of Service",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-drive",
        "name": "Google Drive",
        "category": "storage",
        "description": "Cloud storage - credits as Days of Service",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-meet",
        "name": "Google Meet",
        "category": "collaboration",
        "description": "Video conferencing - credits as Days of Service",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-voice-premier",
        "name": "Google Voice (Premier)",
        "category": "communications",
        "description": "Business phone - Premier tier with advanced features",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "gworkspace-voice-standard",
        "name": "Google Voice (Standard)",
        "category": "communications",
        "description": "Business phone - Standard tier",
        "sla_url": "https://workspace.google.com/terms/sla/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Google Workspace is a Productivity & Collaboration provider. See the official SLA at [https://workspace.google.com/terms/sla.html](https://workspace.google.com/terms/sla.html).\n\n<!-- Add human-readable notes about Google Workspace's SLA nuances here. -->"
  }
}