{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "hashicorp", "name": "HashiCorp", "vendor": "HashiCorp", "website": "https://www.hashicorp.com", "category": "developer-tools", "category_name": "Developer Tools", "tags": [], "sla_url": "https://cloud.hashicorp.com/sla", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "global", "uptime": 99.9, "max_credit_percent": 30, "max_credit": { "kind": "capped", "label": "30%", "value": 30, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "enterprise", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 30, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 99.9, "credit": 10 }, { "below": 99.5, "credit": 20 }, { "below": 99, "credit": 30 } ] }, "claim_process": { "deadline_days": 10, "deadline_basis": "quarter_end", "business_days": true, "method": "Support ticket", "url": "https://www.ibm.com/mysupport/s/?language=en_US", "required_evidence": [ "Detailed description of events resulting in Downtime, including request logs documenting errors", "Time and duration of the Downtime", "Number and location(s) of affected users (if applicable)", "Descriptions of attempts to resolve the Downtime at time of occurrence" ], "review_days": 45, "credit_application": "Applied to a future invoice for the affected HashiCorp Cloud service" }, "exclusions": [ "Factors outside HashiCorp's reasonable control (natural disaster, war, terrorism, riots, government action, network attacks, network/device failure at customer site)", "Services, hardware, or software provided by a third party (e.g. underlying cloud platform services)", "Use of customer password or equipment to access the network", "Customer or third-party improper use, scaling or configuration, or failure to follow appropriate security practices", "Scheduled downtime for maintenance and upgrades" ], "support": { "tiers": [ "Silver", "Gold", "Platinum" ], "has_24x7": true, "fastest_response": "30 min (Sev-1, Platinum tier)", "response_is_sla": false, "designated_contact": "tam", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "custom", "source_url": "https://www.hashicorp.com/customer-success/enterprise-support", "note": "Platinum lists a 30-min Sev1 target and a TAM; no credit-remedy language on official pages." }, "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": false, "response_time": "< 24 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "sla_tiers": [], "services": [ { "id": "hcp-boundary", "name": "HCP Boundary", "category": "security", "description": "Managed access management", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-consul", "name": "HCP Consul", "category": "networking", "description": "Managed service mesh", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-packer", "name": "HCP Packer", "category": "devops", "description": "Image management service", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-terraform", "name": "HCP Terraform (Terraform Cloud)", "category": "infrastructure-as-code", "description": "Managed Terraform workflow", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-vault", "name": "HCP Vault", "category": "security", "description": "Managed secrets management", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-vault-radar", "name": "HCP Vault Radar", "category": "security", "description": "Secret discovery and scanning", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "hcp-vault-secrets", "name": "HCP Vault Secrets", "category": "security", "description": "Managed secrets management", "sla_url": "https://cloud.hashicorp.com/sla", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "HashiCorp is a DevOps & Development provider. See the official SLA at [https://cloud.hashicorp.com/sla](https://cloud.hashicorp.com/sla).\n\nThe HashiCorp Cloud SLA applies only to HashiCorp Cloud services at the Enterprise tier or above. Service Credits are tiered (10% / 20% / 30% of Applicable Quarterly Service Fees) based on Quarterly Uptime Percentage, capped at 30%. To claim, log a support ticket within ten (10) business days after the last day of the affected Quarter; claims are processed within 45 days. Development/Dev-tier clusters are not covered.\n\n" } }