{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "heroku",
    "name": "Heroku",
    "vendor": "Heroku",
    "website": "https://www.heroku.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.heroku.com/policy/",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support Ticket",
      "url": "https://help.heroku.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard Success",
        "Premier Success",
        "Signature Success"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (business-stopping, Signature)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://www.heroku.com/support/",
      "note": "Signature adds a TAM and 1-hour critical target; published as targets, not credit-backed. 24/7 case submission is Signature-only (Standard/Premier business hours); Signature adds a dedicated TAM + emergency phone line."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "connect",
        "name": "Heroku Connect",
        "category": "integration",
        "description": "Salesforce sync",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "kafka",
        "name": "Heroku Kafka",
        "category": "messaging",
        "description": "Managed Apache Kafka",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "redis",
        "name": "Heroku Key-Value Store",
        "category": "database",
        "description": "Managed Redis",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "pipelines",
        "name": "Heroku Pipelines",
        "category": "ci-cd",
        "description": "CI/CD pipelines",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "postgres",
        "name": "Heroku Postgres",
        "category": "database",
        "description": "Managed PostgreSQL",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "runtime",
        "name": "Heroku Runtime",
        "category": "paas",
        "description": "Application runtime (dynos)",
        "sla_url": "https://www.heroku.com/policy/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Heroku is a Cloud Infrastructure provider. See the official SLA at [https://www.heroku.com/policy/promise](https://www.heroku.com/policy/promise).\n\n<!-- Add human-readable notes about Heroku's SLA nuances here. -->"
  }
}