{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "hootsuite",
    "name": "Hootsuite",
    "vendor": "Hootsuite",
    "website": "https://www.hootsuite.com",
    "category": "crm-and-marketing",
    "category_name": "CRM & Marketing",
    "tags": [],
    "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "15 days",
      "value": 15,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "days_added_to_term",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": null
        },
        {
          "below": 99,
          "credit": null
        },
        {
          "below": 95,
          "credit": null
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "eligibility_date",
      "business_days": false,
      "method": "Notify Hootsuite",
      "url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Days of Enterprise Services added to the end of Customer's Term at no charge"
    },
    "exclusions": [
      "Scheduled system maintenance",
      "API Interruptions from independent partners (e.g., X/Twitter, Facebook, LinkedIn, YouTube)",
      "Circumstances beyond Hootsuite's control"
    ],
    "support": {
      "tiers": [
        "Standard Services",
        "Premier Services"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.hootsuite.com/services",
      "note": "Premier adds a designated account manager and phone support; no published response-time SLA. Premier Services adds a designated account manager + phone support; no published response-time SLA."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "advertising",
        "name": "Social Advertising",
        "category": "advertising",
        "description": "Ad management",
        "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "analytics",
        "name": "Social Analytics",
        "category": "analytics",
        "description": "Social media analytics",
        "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "inbox",
        "name": "Social Inbox",
        "category": "engagement",
        "description": "Social engagement management",
        "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "listening",
        "name": "Social Listening",
        "category": "monitoring",
        "description": "Brand monitoring",
        "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "publishing",
        "name": "Social Publishing",
        "category": "social-media",
        "description": "Content publishing and scheduling",
        "sla_url": "https://www.hootsuite.com/legal/enterprise-service-level-agreement",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Hootsuite is a Marketing & Analytics provider. See the official SLA at [https://www.hootsuite.com/legal/enterprise-service-level-agreement](https://www.hootsuite.com/legal/enterprise-service-level-agreement).\n\n<!-- Add human-readable notes about Hootsuite's SLA nuances here. -->\nHootsuite's SLA applies only to Enterprise Services purchased under an Authorization Form; self-serve/standard plans have no public uptime SLA (the self-serve terms disclaim continuous availability). The 99.9% Service Availability commitment is for the Platform overall, no per-service uptime tiers are published. Remedy is a service extension (days added to the end of Term), not a percentage invoice credit and not automatic: tiers are 3 days (<99.9% to >=99.0%), 7 days (<99.0% to >=95.0%), 15 days (<95.0%), capped at 15 days per calendar month. Customer must notify Hootsuite within 30 days of becoming eligible or forfeit the credit."
  }
}