{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "hubspot",
    "name": "HubSpot",
    "vendor": "HubSpot",
    "website": "https://www.hubspot.com",
    "category": "crm-and-marketing",
    "category_name": "CRM & Marketing",
    "tags": [],
    "sla_url": "https://legal.hubspot.com/product-specific-terms",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "time",
      "label": "time-based",
      "value": null,
      "unit": "time"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "starter",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 20,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Contact HubSpot",
      "url": "https://legal.hubspot.com/product-specific-terms",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Applied against an invoice or charge for the following renewal Subscription Term"
    },
    "exclusions": [
      "Force majeure events",
      "Customer-caused issues",
      "Third-party internet/telecom failures",
      "Misuse of the service",
      "Maintenance windows",
      "Data migrations",
      "Free Services"
    ],
    "support": {
      "tiers": [
        "Starter",
        "Professional",
        "Enterprise"
      ],
      "has_24x7": false,
      "fastest_response": "5 min (phone call-back, Pro/Enterprise)",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://legal.hubspot.com/product-specific-terms",
      "note": "24/7 chat/email on paid tiers; phone on Pro/Enterprise. CSM and Academy. No 24/7 commitment; pooled support (no named CSM/TAM). Chat/email at Starter+, phone call-back at Pro/Enterprise (English-only). Paid onboarding. No 24/7 commitment; pooled support (no named CSM/TAM). Chat/email at Starter+, phone call-back at Pro/Enterprise (English-only). Paid onboarding."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cms",
        "name": "CMS Hub",
        "category": "cms",
        "description": "Content management system",
        "sla_url": "https://legal.hubspot.com/product-specific-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "crm",
        "name": "HubSpot CRM",
        "category": "crm",
        "description": "Customer relationship management",
        "sla_url": "https://legal.hubspot.com/product-specific-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "marketing",
        "name": "Marketing Hub",
        "category": "marketing",
        "description": "Marketing automation",
        "sla_url": "https://legal.hubspot.com/product-specific-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sales",
        "name": "Sales Hub",
        "category": "sales",
        "description": "Sales CRM and tools",
        "sla_url": "https://legal.hubspot.com/product-specific-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "service",
        "name": "Service Hub",
        "category": "support",
        "description": "Customer service platform",
        "sla_url": "https://legal.hubspot.com/product-specific-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "HubSpot is a CRM & Sales provider. The \"Service Uptime Commitment\" is published in HubSpot's [Product Specific Terms](https://legal.hubspot.com/product-specific-terms): a 99.95% monthly Service Uptime target for paid Subscription Services. A credit (pro-rated fees for the downtime) is available only if uptime falls below 99.95% for two (2) or more consecutive calendar months, and the customer must request it within twenty (20) days of the end of the relevant month. There is no tiered credit schedule or stated maximum credit cap, and credits are not automatic.\n\n<!-- Add human-readable notes about HubSpot's SLA nuances here. -->"
  }
}