{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "klaviyo",
    "name": "Klaviyo",
    "vendor": "Klaviyo",
    "website": "https://www.klaviyo.com",
    "category": "crm-and-marketing",
    "category_name": "CRM & Marketing",
    "tags": [],
    "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://help.klaviyo.com/hc/en-us",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Professional",
        "Enterprise"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": false,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.klaviyo.com/success/premium-support",
      "note": "Standard included on paid plans; Professional/Enterprise require minimum spend and a custom quote. Email (24/7 for paid) + chat (24/5); no phone. Pooled support, no named contact. Professional services are partner-delivered, not first-party. Email (24/7 for paid) + chat (24/5); no phone. Pooled support, no named contact. Professional services are partner-delivered, not first-party."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cdp",
        "name": "Klaviyo CDP",
        "category": "cdp",
        "description": "Customer data platform",
        "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "email",
        "name": "Klaviyo Email",
        "category": "email-marketing",
        "description": "Email marketing",
        "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "flows",
        "name": "Klaviyo Flows",
        "category": "marketing-automation",
        "description": "Automated flows",
        "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "reviews",
        "name": "Klaviyo Reviews",
        "category": "reviews",
        "description": "Product reviews",
        "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sms",
        "name": "Klaviyo SMS",
        "category": "sms-marketing",
        "description": "SMS marketing",
        "sla_url": "https://www.klaviyo.com/legal/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Klaviyo is a Marketing & Analytics provider. Klaviyo does not publish a public uptime SLA or service-credit policy; its [Terms of Service](https://www.klaviyo.com/legal/terms-of-service) disclaims any availability guarantee. See Klaviyo's legal documents at [https://www.klaviyo.com/legal](https://www.klaviyo.com/legal).\n\n<!-- Add human-readable notes about Klaviyo's SLA nuances here. -->"
  }
}