{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "lastpass",
    "name": "LastPass",
    "vendor": "LastPass",
    "website": "https://www.lastpass.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.lastpass.com/legal-center/terms-of-service/business",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://www.lastpass.com/legal-center/terms-of-service/business",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Basic",
        "Personal",
        "Business"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": false,
      "success_program": false,
      "training": true,
      "pricing": "included",
      "source_url": "https://support.lastpass.com/help/what-levels-of-customer-support-does-lastpass-offer",
      "note": "Tiers tied to product plan; Business adds phone/chat; no published response SLAs. Portal/email + phone (business hours, M–F 9–5 ET); no 24x7."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "admin",
        "name": "Admin Console",
        "category": "management",
        "description": "Central administration",
        "sla_url": "https://www.lastpass.com/legal-center/terms-of-service/business",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "mfa",
        "name": "LastPass MFA",
        "category": "authentication",
        "description": "Multi-factor authentication",
        "sla_url": "https://www.lastpass.com/legal-center/terms-of-service/business",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "sso",
        "name": "LastPass SSO",
        "category": "authentication",
        "description": "Single sign-on",
        "sla_url": "https://www.lastpass.com/legal-center/terms-of-service/business",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "vault",
        "name": "LastPass Vault",
        "category": "password-management",
        "description": "Password vault storage",
        "sla_url": "https://www.lastpass.com/legal-center/terms-of-service/business",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "LastPass is a Security & Identity provider. LastPass does not publish a public uptime SLA with service credits; see the [LastPass Business Terms of Service](https://www.lastpass.com/legal-center/terms-of-service/business) (Last Updated January 2024), which disclaims any uptime/availability warranty.\n\n<!-- Add human-readable notes about LastPass's SLA nuances here. -->\n<!-- NEEDS REVIEW: No official SLA, uptime commitment, or service credits exist on lastpass.com. The numeric SLA fields in the front matter are unverifiable against the vendor's own pages and are retained unchanged pending review. -->"
  }
}