{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "launchdarkly",
    "name": "LaunchDarkly",
    "vendor": "LaunchDarkly",
    "website": "https://www.launchdarkly.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://launchdarkly.com/policies/service-level-agreement/",
    "last_verified": "2026-06-23",
    "sla_status": "termination",
    "sla_status_label": "Termination-only",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 0,
    "max_credit": {
      "kind": "termination",
      "label": "No service credit",
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "termination_with_refund",
      "max_credit_percent": 0,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Email or support request portal",
      "url": "mailto:support@launchdarkly.com",
      "required_evidence": [
        "SLA credit request in subject line",
        "Incident description",
        "Dates and times of unavailability",
        "Status Page reference or monitoring logs and supporting evidence"
      ],
      "review_days": null,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Planned or emergency maintenance",
      "Factors beyond LaunchDarkly's reasonable control (force majeure)",
      "Customer's computing devices or local area networks",
      "Acts or omissions of Customer",
      "Use outside the scope of the agreement",
      "Third-party hardware or software issues"
    ],
    "support": {
      "tiers": [
        "Starter",
        "Pro",
        "Enterprise",
        "Premium Support"
      ],
      "has_24x7": true,
      "fastest_response": "30 min (Sev-1, Gold/Platinum)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://support.launchdarkly.com/hc/en-us/articles/4408252686875",
      "note": "Premium Support adds 24/7, a 30-min Sev1 target, and a TAM. Pro Services are sold separately. Designated contact is a CSM (not a TAM). Inbound phone is Platinum-only."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [
      {
        "name": "Premium Support",
        "requirement": "Premium Support subscription",
        "uptime": 99.99,
        "max_credit_percent": 50,
        "sla_url": "https://launchdarkly.com/policies/service-level-agreement/"
      }
    ],
    "services": [
      {
        "id": "api",
        "name": "LaunchDarkly API",
        "category": "apis",
        "description": "Management API",
        "sla_url": "https://launchdarkly.com/policies/service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "data-export",
        "name": "LaunchDarkly Data Export",
        "category": "analytics",
        "description": "Flag analytics export",
        "sla_url": "https://launchdarkly.com/policies/service-level-agreement/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "experimentation",
        "name": "LaunchDarkly Experimentation",
        "category": "analytics",
        "description": "A/B testing and experiments",
        "sla_url": "https://launchdarkly.com/policies/service-level-agreement/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "flags",
        "name": "LaunchDarkly Feature Flags",
        "category": "devops",
        "description": "Feature flag delivery",
        "sla_url": "https://launchdarkly.com/policies/service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "LaunchDarkly is a DevOps & Development provider. See the official SLA at [https://launchdarkly.com/policies/service-level-agreement/](https://launchdarkly.com/policies/service-level-agreement/).\n\n<!-- Add human-readable notes about LaunchDarkly's SLA nuances here. -->"
  }
}