{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "lever",
    "name": "Lever",
    "vendor": "Lever",
    "website": "https://www.lever.co",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.lever.co/agreements/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "10×",
      "value": 10,
      "unit": "multiplier"
    },
    "has_automatic_credits": true,
    "min_plan_for_sla": "all",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "multiplier",
      "remedy": "automatic",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": true,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Automatically applied to the customer account; no claim required"
    },
    "exclusions": [
      "Scheduled Downtime for maintenance",
      "Slowness or other performance issues with individual features",
      "Issues caused by external apps or third parties",
      "Pilot, alpha, or beta products",
      "External network or equipment problems outside of Lever's reasonable control"
    ],
    "support": {
      "tiers": [
        "Lever Care",
        "Lever Preferred",
        "Lever Premium"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "flat",
      "source_url": "https://www.lever.co/agreements/sla",
      "note": "Preferred/Premium add a CSM and elevated service levels for an additional fee. Help Center portal + email (no vendor-confirmed phone); Preferred/Premium add an assigned CSM and elevated service. Help Center portal + email (no vendor-confirmed phone); Preferred/Premium add an assigned CSM and elevated service."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "analytics",
        "name": "Lever Analytics",
        "category": "analytics",
        "description": "Recruiting analytics",
        "sla_url": "https://www.lever.co/agreements/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "api",
        "name": "Lever API",
        "category": "api",
        "description": "Integration API",
        "sla_url": "https://www.lever.co/agreements/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "nurture",
        "name": "Lever Nurture",
        "category": "crm",
        "description": "Candidate relationship management",
        "sla_url": "https://www.lever.co/agreements/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "hire",
        "name": "LeverTRM for Hire",
        "category": "ats",
        "description": "Talent acquisition platform",
        "sla_url": "https://www.lever.co/agreements/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Lever is a HR & People Operations provider. See the official SLA at [https://www.lever.co/agreements/sla/](https://www.lever.co/agreements/sla/).\n\n<!-- Add human-readable notes about Lever's SLA nuances here. -->"
  }
}