{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "looker",
    "name": "Looker",
    "vendor": "Looker",
    "website": "https://www.looker.com",
    "category": "analytics-and-bi",
    "category_name": "Analytics & BI",
    "tags": [],
    "sla_url": "https://cloud.google.com/terms/looker-core/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "credit_eligibility",
      "business_days": false,
      "method": "Looker (Google Cloud core) support contact form",
      "url": "https://cloud.google.com/support",
      "required_evidence": [
        "Log files showing Downtime and the date and time they occurred"
      ],
      "review_days": null,
      "credit_application": "Monetary credit applied to future use of the Covered Service"
    },
    "exclusions": [
      "Features or services designated pre-general availability",
      "Features or services excluded from the SLA in the Documentation",
      "Resources or Services for development, staging or other non-production usage",
      "Use of the Covered Services that does not conform with the Documentation",
      "Errors caused by factors outside of Google's reasonable control",
      "Errors resulting from Customer or third-party software or hardware",
      "Errors resulting from abuses or behaviors that violate the Agreement",
      "Errors resulting from quotas applied by the system or listed in the Documentation"
    ],
    "support": {
      "tiers": [
        "Basic",
        "Standard",
        "Enhanced",
        "Premium"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (P1, Premium)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://cloud.google.com/terms/tssg/looker",
      "note": "Looker support is delivered via Google Cloud Customer Care; response times are targets per TSSG. Via Google Cloud Customer Care; 24/7 phone + 15-min P1 at Premium (Enhanced 1-hr P1). TAM at Premium only. Google Cloud Consulting / Looker PS."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [
      {
        "name": "Advanced / Elite edition",
        "requirement": "Looker Advanced or Elite (Enterprise/Embed) edition",
        "uptime": 99.9,
        "max_credit_percent": 25,
        "sla_url": "https://cloud.google.com/terms/looker/legal/customers/sla"
      }
    ],
    "services": [
      {
        "id": "standard",
        "name": "Looker (Google Cloud core) Standard Edition",
        "category": "bi",
        "description": "Looker (Google Cloud core) Standard Edition",
        "sla_url": "https://cloud.google.com/terms/looker-core/sla",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "enterprise",
        "name": "Looker (Google Cloud core) Enterprise Edition",
        "category": "bi",
        "description": "Looker (Google Cloud core) Enterprise Edition",
        "sla_url": "https://cloud.google.com/terms/looker-core/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "embed",
        "name": "Looker (Google Cloud core) Embed Product",
        "category": "bi",
        "description": "Looker (Google Cloud core) Embed Product",
        "sla_url": "https://cloud.google.com/terms/looker-core/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Looker is a Business Intelligence provider. See the official SLA at [https://cloud.google.com/terms/looker-core/sla](https://cloud.google.com/terms/looker-core/sla).\n\nLooker (Google Cloud core) SLOs vary by edition: Standard Edition 99.5%, Enterprise Edition and Embed Product 99.9%. Credits are tiered (10% for the band above 99.0%, 25% for uptime below 99.0%) and capped at 25% of the monthly bill. Credits are not automatic, the customer must notify Looker support within 30 days of becoming eligible and provide log files showing the Downtime.\n\n<!-- Add human-readable notes about Looker's SLA nuances here. -->"
  }
}