{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "microsoft",
    "name": "Microsoft",
    "vendor": "Microsoft",
    "website": "https://www.microsoft.com",
    "category": "enterprise-and-operations",
    "category_name": "Enterprise & Operations",
    "tags": [],
    "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 25
        },
        {
          "below": 99,
          "credit": 50
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 60,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Microsoft Support",
      "url": "https://support.microsoft.com/en-us/",
      "required_evidence": [
        "Detailed description of the Incident",
        "Time and duration of downtime",
        "Affected resource names",
        "Number and location(s) of affected users",
        "Description of errors that occurred during the incident"
      ],
      "review_days": 45,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Online Services or service tiers provided free of charge",
      "Previews"
    ],
    "support": {
      "tiers": [
        "Unified Core",
        "Unified Advanced",
        "Unified Performance"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Severity A, 24x7)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://www.microsoft.com/en-us/microsoft-unified/plan-details",
      "note": "Azure Sev1 15-min response under Unified; CSAM and proactive hours scale by tier. Targets, not credit-backed. Microsoft Unified Support; CSAM included. Sev A initial response is ~1 hour on Microsoft’s own table — the 15-min figure is third-party blog speculation, not published by Microsoft."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "powerbi-embedded",
        "name": "Power BI Embedded",
        "category": "analytics",
        "description": "Embedded analytics for applications",
        "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "powerbi-report-server",
        "name": "Power BI Report Server",
        "category": "analytics",
        "description": "On-premises report server (no cloud SLA)",
        "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "powerbi-service",
        "name": "Power BI Service",
        "category": "analytics",
        "description": "Cloud-based BI service",
        "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Microsoft is a Other SaaS provider. See the official SLA at [https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services](https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services).\n\n<!-- Add human-readable notes about Microsoft's SLA nuances here. -->"
  }
}