{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "miro",
    "name": "Miro",
    "vendor": "Miro",
    "website": "https://www.miro.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30%",
      "value": 30,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.5,
          "credit": 5
        },
        {
          "below": 99,
          "credit": 10
        },
        {
          "below": 98.5,
          "credit": 15
        },
        {
          "below": 98,
          "credit": 20
        },
        {
          "below": 97.5,
          "credit": 30
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Request to Miro under the Master Cloud Agreement",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Applied to next invoice (account must be fully paid up)"
    },
    "exclusions": [
      "General internet problems or outages caused by power supply carriers",
      "Malfunction of equipment, systems software, network connections or other infrastructure not owned or operated by Miro",
      "Force majeure events or other factors outside the reasonable control of Miro",
      "Scheduled service or maintenance or reasonable emergency maintenance"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Advanced",
        "Signature"
      ],
      "has_24x7": true,
      "fastest_response": "2 hours (Urgent, Premium add-on)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://miro.com/enterprise/customer-success/",
      "note": "Three success packages; Premium Support add-on advertises SLAs but response times are not publicly published. Ticketing portal only (no phone). Fixed response times require the paid Premium Support add-on; only Urgent severity is 24x7."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "ai",
        "name": "Miro AI",
        "category": "ai",
        "description": "AI-powered features",
        "sla_url": "https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "boards",
        "name": "Miro Boards",
        "category": "collaboration",
        "description": "Infinite canvas boards",
        "sla_url": "https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "integrations",
        "name": "Miro Integrations",
        "category": "integrations",
        "description": "Third-party integrations",
        "sla_url": "https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "templates",
        "name": "Miro Templates",
        "category": "templates",
        "description": "Pre-built templates",
        "sla_url": "https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Miro is a Communication & Collaboration provider. See the official SLA at [https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf](https://miro.com/legal/documents/Miro-Service-Level-Agreement.pdf).\n\n<!-- Add human-readable notes about Miro's SLA nuances here. -->"
  }
}