{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "monday-com",
    "name": "Monday.com",
    "vendor": "Monday.com",
    "website": "https://monday.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 30,
    "max_credit": {
      "kind": "capped",
      "label": "30%",
      "value": 30,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 30,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 5
        },
        {
          "below": 98,
          "credit": 10
        },
        {
          "below": 95,
          "credit": 15
        },
        {
          "below": 90,
          "credit": 20
        },
        {
          "below": 85,
          "credit": 30
        }
      ]
    },
    "claim_process": {
      "deadline_days": 90,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@monday.com",
      "required_evidence": [
        "Detailed Credit request"
      ],
      "review_days": null,
      "credit_application": "Applied against future payment obligations (non-refundable)"
    },
    "exclusions": [
      "Planned maintenance (with 3+ days notice)",
      "Acts beyond monday.com's reasonable control",
      "Customer or third-party issues",
      "Denial of service (DDoS) attacks",
      "Read-Only Mode under 45 minutes"
    ],
    "support": {
      "tiers": [
        "Standard Support",
        "Premium Support"
      ],
      "has_24x7": true,
      "fastest_response": "30 minutes (Critical, Enterprise SLA)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://monday.com/w/enterprise-pro-services",
      "note": "Premium Support advertises fastest SLAs; no published response time or credit remedy. Email 24/7; phone is a discretionary callback, not guaranteed. Strong professional services (migration, custom dev, managed services)."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "monday-enterprise",
        "name": "Monday.com Work OS (Enterprise)",
        "category": "project-management",
        "description": "Enterprise plans only - 90-day claim window",
        "sla_url": "https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "monday-standard-pro",
        "name": "Monday.com Work OS (Standard/Pro)",
        "category": "project-management",
        "description": "No financial SLA for Standard/Pro tiers",
        "sla_url": "https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "monday-workdocs",
        "name": "Monday.com WorkDocs (Enterprise)",
        "category": "collaboration",
        "description": "Document collaboration - Enterprise only",
        "sla_url": "https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Monday.com is a Productivity & Collaboration provider. See the official SLA at [https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/](https://monday.com/l/legal/monday-com-service-level-agreement-for-enterprise-plan/). The financial SLA (99.9% uptime, tiered service credits) applies to Enterprise Plan customers only; lower tiers (Standard/Pro) have no financial SLA.\n\n<!-- Add human-readable notes about Monday.com's SLA nuances here. -->"
  }
}