{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "mongodb-atlas",
    "name": "MongoDB Atlas",
    "vendor": "MongoDB Atlas",
    "website": "https://www.mongodb.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.995,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.995,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "end_of_following_month",
      "business_days": false,
      "method": "Support Portal",
      "url": "https://support.mongodb.com",
      "required_evidence": [
        "Detailed description of events resulting in Downtime, including request logs",
        "Time and duration of the Downtime",
        "Number and location(s) of affected users (if applicable)",
        "Description of attempts made to resolve the Downtime at the time"
      ],
      "review_days": 45,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Factors outside MongoDB's reasonable control (natural disaster, war, government action, network/device failure at your site)",
      "Third-party services/hardware/software (e.g. the underlying cloud platform)",
      "Use of your password or equipment to access the network",
      "Customer improper use/scaling/configuration or failure to follow security practices",
      "MongoDB Beta Offerings",
      "Partial minutes of unavailability and scheduled maintenance/upgrade downtime"
    ],
    "support": {
      "tiers": [
        "Developer",
        "Basic",
        "Pro",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (Sev1, Platinum)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://www.mongodb.com/services/support",
      "note": "Response times are targets; TAM and architecture review at Enterprise. Case portal is 24/7 on all plans; phone is real but Pro/Enterprise-only; chat business hours. Named Technical Services Engineer at Enterprise/Platinum. Flex Consulting. Case portal is 24/7 on all plans; phone is real but Pro/Enterprise-only; chat business hours. Named Technical Services Engineer at Enterprise/Platinum. Flex Consulting."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "mongodb-realm",
        "name": "Atlas App Services",
        "category": "backend",
        "description": "Backend-as-a-Service",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "charts",
        "name": "Atlas Charts",
        "category": "analytics",
        "description": "Data visualization",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "datalake",
        "name": "Atlas Data Lake",
        "category": "analytics",
        "description": "Federated queries",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "search",
        "name": "Atlas Search",
        "category": "search",
        "description": "Full-text search",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "triggers",
        "name": "Atlas Triggers",
        "category": "serverless",
        "description": "Database triggers",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "clusters",
        "name": "MongoDB Atlas Clusters",
        "category": "database",
        "description": "Managed MongoDB clusters",
        "sla_url": "https://www.mongodb.com/legal/sla/cloud/atlas-database",
        "uptime": 99.995,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "MongoDB Atlas is a Database & Data Infrastructure provider. See the official SLA at [https://www.mongodb.com/legal/service-level-agreement](https://www.mongodb.com/legal/sla/cloud/atlas-database).\n\n<!-- Add human-readable notes about MongoDB Atlas's SLA nuances here. -->"
  }
}