{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "notion",
    "name": "Notion",
    "vendor": "Notion",
    "website": "https://www.notion.com",
    "category": "productivity",
    "category_name": "Productivity",
    "tags": [],
    "sla_url": "https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 5,
    "max_credit": {
      "kind": "capped",
      "label": "5%",
      "value": 5,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "per_incident",
      "remedy": "credit",
      "max_credit_percent": 5,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 5
        }
      ]
    },
    "claim_process": {
      "deadline_days": 3,
      "deadline_basis": "time_of_downtime",
      "business_days": false,
      "method": "Written notice to Notion",
      "url": "https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d",
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Applied to the month in which the incident occurred"
    },
    "exclusions": [
      "Holidays",
      "Weekends",
      "Scheduled maintenance",
      "Force Majeure events"
    ],
    "support": {
      "tiers": [
        "Free",
        "Plus",
        "Business",
        "Enterprise",
        "Premium Support add-on"
      ],
      "has_24x7": true,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.notion.com/pricing",
      "note": "Enterprise includes a CSM; Premium Support add-on adds 24/7 and a dedicated engineer. Email/help center (no confirmed phone). Around-the-clock support is Enterprise/Premium-Support-gated."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "workspace",
        "name": "Notion (the Services)",
        "category": "productivity",
        "description": "Notion's SLA commits a single 99.9% monthly Availability for \"the Services\" as a whole; no per-service uptime tiers are published.",
        "sla_url": "https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Notion is a Productivity & Collaboration provider. See the official Service Level Terms at [https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d](https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d).\n\n<!--\nVerified 2026-06-19 against Notion's official Service Level Terms (notion.so):\n- 99.9% monthly Availability, excluding holidays, weekends, scheduled maintenance, and Force Majeure.\n- Remedy is a flat 5% Subscription Fee credit per 30+ consecutive minutes of Downtime,\n  only if Downtime lasts longer than one hour; max one credit/day; cumulative credits\n  capped at one week of Subscription Fees per month. NOT a tiered model.\n- Credit must be requested in writing within 72 hours of the Downtime or it is forfeited.\n- Credits are not automatic and may not be redeemed for cash.\n- The prior www.notion.so/Enterprise-SLA URL returns HTTP 401 and was not usable; the\n  Service Level Terms page above is the live, public, official source.\n- The SLA is an Enterprise/custom commitment; the previous tiered credit_tiers (10/20/30),\n  per-service uptime numbers, 30-day review timeline, and AI feature exclusion quote were\n  not found on Notion's own domain and have been removed/corrected.\n-->"
  }
}