{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "nvidia",
    "name": "NVIDIA",
    "vendor": "NVIDIA Corporation",
    "website": "https://www.nvidia.com",
    "category": "ai-and-machine-learning",
    "category_name": "AI & Machine Learning",
    "tags": [],
    "sla_url": "https://www.nvidia.com/en-us/agreements/service-level-agreement/nvidia-cloud-services-service-level-agreement/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99,
          "credit": 10
        },
        {
          "below": 95,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": 60,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support Ticket",
      "url": "https://www.nvidia.com/en-us/support/",
      "required_evidence": [
        "Account/Project ID",
        "Affected service",
        "Incident timestamps",
        "Impact evidence"
      ],
      "review_days": 30,
      "credit_application": "Applied to future invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Beta / preview features"
    ],
    "support": {
      "tiers": [],
      "has_24x7": true,
      "fastest_response": "1 hour (Sev-1, Business Critical)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": null,
      "source_url": "https://www.nvidia.com/en-us/support/enterprise/",
      "note": "NVIDIA Enterprise Support (AI Enterprise): portal/web 24x7 both tiers; 24x7 phone only on Business Critical (Standard fastest 4 bh). TAM is a paid add-on. Professional & consulting services. NVIDIA Enterprise Support (AI Enterprise): portal/web 24x7 both tiers; 24x7 phone only on Business Critical (Standard fastest 4 bh). TAM is a paid add-on. Professional & consulting services."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "nim",
        "name": "NVIDIA NIM",
        "category": "ai",
        "description": "Containerized inference microservices",
        "sla_url": "https://build.nvidia.com",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api-catalog",
        "name": "API Catalog",
        "category": "ai",
        "description": "Hosted model endpoints (build.nvidia.com)",
        "sla_url": "https://build.nvidia.com",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "dgx-cloud",
        "name": "DGX Cloud",
        "category": "ai",
        "description": "Managed GPU cloud (SLA-covered)",
        "sla_url": "https://www.nvidia.com/en-us/data-center/dgx-cloud/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "ai-enterprise",
        "name": "NVIDIA AI Enterprise",
        "category": "ai",
        "description": "Production AI software suite",
        "sla_url": "https://www.nvidia.com/en-us/data-center/products/ai-enterprise/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "NVIDIA is an AI & Machine Learning provider. See the SLA/terms at [https://www.nvidia.com/en-us/agreements/service-level-agreement/nvidia-cloud-services-service-level-agreement/](https://www.nvidia.com/en-us/agreements/service-level-agreement/nvidia-cloud-services-service-level-agreement/)."
  }
}