{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "planetscale",
    "name": "PlanetScale",
    "vendor": "PlanetScale",
    "website": "https://www.planetscale.com",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://planetscale.com/legal/planetscale-service-level-agreement",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.99,
          "credit": 10
        },
        {
          "below": 99.9,
          "credit": 20
        },
        {
          "below": 99,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "PlanetScale Support case",
      "url": "https://planetscale.com/support",
      "required_evidence": [
        "Subject line \"SLA Credit Request\"",
        "Incident dates and times",
        "DatabaseIDs",
        "Request logs documenting the errors"
      ],
      "review_days": null,
      "credit_application": "Issued within one billing cycle following the month in which the request occurred"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Factors outside PlanetScale's reasonable control",
      "Customer actions (rebooting, scaling, misconfiguration)",
      "Non-compliance with documentation",
      "Third-party technology failures",
      "Single-node clusters and development branches"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Business",
        "Enterprise"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (P1/Urgent, Enterprise)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": false,
      "training": false,
      "pricing": "custom",
      "source_url": "https://planetscale.com/enterprise",
      "note": "Enterprise support adds a Slack channel, bi-weekly architecture meetings, optional TAM, and phone escalation. Email + web tickets (all); Enterprise adds Slack + escalation-only phone (not a full phone line). 24x7 P1/P2 at Business & Enterprise. Query analysis, load testing, sharding/migration services. Email + web tickets (all); Enterprise adds Slack + escalation-only phone (not a full phone line). 24x7 P1/P2 at Business & Enterprise. Query analysis, load testing, sharding/migration services."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [
      {
        "name": "Multi-region",
        "requirement": "Multi-region database cluster",
        "uptime": 99.999,
        "max_credit_percent": null,
        "sla_url": "https://planetscale.com/legal/planetscale-service-level-agreement"
      }
    ],
    "services": [
      {
        "id": "multi-region",
        "name": "Multi-Region Database Clusters",
        "category": "database",
        "description": "Multi-region production database clusters",
        "sla_url": "https://planetscale.com/legal/planetscale-service-level-agreement",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "single-region",
        "name": "Single-Region Database Clusters",
        "category": "database",
        "description": "Single-region production database clusters",
        "sla_url": "https://planetscale.com/legal/planetscale-service-level-agreement",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "PlanetScale is a Database & Data Infrastructure provider. See the official SLA at [https://planetscale.com/legal/sla](https://planetscale.com/legal/sla).\n\n<!-- Add human-readable notes about PlanetScale's SLA nuances here. -->"
  }
}