{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "postman",
    "name": "Postman",
    "vendor": "Postman",
    "website": "https://www.postman.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.postman.com/legal/enterprise-sla/",
    "last_verified": "2026-06-23",
    "sla_status": "termination",
    "sla_status_label": "Termination-only",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "termination",
      "label": "No service credit",
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "termination_with_refund",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://support.postman.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium Support"
      ],
      "has_24x7": false,
      "fastest_response": "1 hour (critical, Premium add-on)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.postman.com/pricing/",
      "note": "Enterprise support 24x5 PT; onboarding and training available as paid services. Standard Enterprise support is 24x5 email/portal (1 business day); phone/chat and 24x7 require the paid Premium Support add-on."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "mock-servers",
        "name": "Mock Servers",
        "category": "api-mocking",
        "description": "API mock servers",
        "sla_url": "https://www.postman.com/legal/enterprise-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api-client",
        "name": "Postman API Client",
        "category": "api-testing",
        "description": "API testing and development",
        "sla_url": "https://www.postman.com/legal/enterprise-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "collections",
        "name": "Postman Collections",
        "category": "api-documentation",
        "description": "API collections and docs",
        "sla_url": "https://www.postman.com/legal/enterprise-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "flows",
        "name": "Postman Flows",
        "category": "api-orchestration",
        "description": "Visual API workflows",
        "sla_url": "https://www.postman.com/legal/enterprise-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "monitors",
        "name": "Postman Monitors",
        "category": "api-monitoring",
        "description": "Scheduled API monitoring",
        "sla_url": "https://www.postman.com/legal/enterprise-sla/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Postman is a DevOps & Development provider. See the official SLA at [https://www.postman.com/legal/enterprise-sla/](https://www.postman.com/legal/enterprise-sla/).\n\n<!-- Add human-readable notes about Postman's SLA nuances here. -->"
  }
}