{ "schema_version": "1.2.0", "generated_at": "2026-09-09T01:12:48.605Z", "last_modified": "2026-06-23", "result": { "slug": "qlik", "name": "Qlik", "vendor": "Qlik", "website": "https://www.qlik.com", "category": "analytics-and-bi", "category_name": "Analytics & BI", "tags": [], "sla_url": "https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf", "last_verified": "2026-06-23", "sla_status": "credit", "sla_status_label": "Credit-backed", "sla_help_wanted": false, "status_page": null, "scope": "global", "uptime": 99.9, "max_credit_percent": 100, "max_credit": { "kind": "capped", "label": "100%", "value": 100, "unit": "percent" }, "has_automatic_credits": false, "min_plan_for_sla": "standard", "needs_review": false, "default_credit_policy": { "calculation": "tiered", "remedy": "credit", "max_credit_percent": 100, "unit": "percent", "note": null, "automatic": false, "credit_tiers": [ { "below": 99.9, "credit": 10 }, { "below": 99, "credit": 30 }, { "below": 95, "credit": 100 } ] }, "claim_process": { "deadline_days": 15, "deadline_basis": "non_availability_period", "business_days": false, "method": "Support Portal (open a Support Case designated as a Service Credit request)", "url": "https://community.qlik.com/t5/Support/ct-p/qlikSupport", "required_evidence": [ "Dates, times and duration of each incident of non-Availability", "Detailed description of events and corroborating documentation", "Number and location(s) of affected users", "Description of customer attempts to resolve at time of occurrence" ], "review_days": null, "credit_application": "Applied to customer's next annual invoice following final determination" }, "exclusions": [ "Scheduled maintenance not exceeding 2 hours per calendar month", "Force majeure (natural disaster, war, acts of terror, acts of government, civil unrest)", "Customer-controlled hardware, equipment, software, or network issues", "Customer Internet or ISP issues, VPN issues, email/DNS availability", "Authentication issues due to changes in customer's authentication mechanism", "Deactivation/suspension of a Customer Managed Key", "Suspension of customer's Services User Account access", "Qlik-permitted suspension/termination or customer breach of agreement", "Customer's failure to purchase adequate capacity", "Intentional misuse of Qlik Cloud by customer", "Beta, limited availability, and Early Access Program (EAP) products and features" ], "support": { "tiers": [ "Base", "Standard", "Signature" ], "has_24x7": true, "fastest_response": "30 min (Sev1)", "response_is_sla": false, "designated_contact": "csm", "architecture_review": true, "professional_services": true, "success_program": true, "training": true, "pricing": "custom", "source_url": "https://www.qlik.com/us/services", "note": "Signature Success includes a CSM, 24/7 senior engineers, and a 15-min critical-response target. Sev1 30-min response 24x7x365 for all Enterprise Support (Sev2/3 business hours). Signature Success assigns a Customer Success Engineer; Qlik Consulting Services with SoW terms. (Prior 15-min figure was wrong.)" }, "support_tiers": [ { "name": "Standard", "slug": "standard", "price": "Included", "sla_eligible": true, "response_time": "< 24 hours" }, { "name": "Enterprise", "slug": "enterprise", "price": "Custom", "sla_eligible": true, "response_time": "< 1 hour" } ], "sla_tiers": [], "services": [ { "id": "application-automation", "name": "Qlik Application Automation", "category": "automation", "description": "No-code automation workflows", "sla_url": "https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "automl", "name": "Qlik AutoML", "category": "machine-learning", "description": "Automated machine learning", "sla_url": "https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "data-integration", "name": "Qlik Data Integration", "category": "data-integration", "description": "Data pipeline and transformation", "sla_url": "https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null }, { "id": "sense", "name": "Qlik Sense", "category": "business-intelligence", "description": "Data analytics and visualization", "sla_url": "https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf", "uptime": 99.9, "uptime_scope": "global", "sla_eligible": true, "last_verified": "2026-06-23", "credit_policy": null } ], "notes": "Qlik is a Business Intelligence provider. See the official SLA at [https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf](https://assets.qlik.com/image/upload/v1712595250/qlik/docs/Legal/terms-and-conditions/service-level-agreement_hzecsf.pdf).\n\nQlik Cloud commits to a 99.9% monthly Uptime Percentage. Service Credits are tiered: 10% of monthly charges for uptime below 99.9% (>=99.0%), 30% below 99.0% (>=95.0%), and 100% below 95.0%. Credits are not automatic, customers must open a Support Case designated as a Service Credit request via the Support Portal within 15 days of the suspected non-Availability period, and credits are applied to the next annual invoice. Per the SLA (v.2025.03.13).\n\n" } }