{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "redis-cloud",
    "name": "Redis Cloud",
    "vendor": "Redis Cloud",
    "website": "https://redis.io",
    "category": "databases-and-data-infrastructure",
    "category_name": "Databases & Data Infrastructure",
    "tags": [],
    "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        }
      ]
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": "end_of_second_billing_cycle",
      "business_days": false,
      "method": "Support ticket / written request",
      "url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
      "required_evidence": [
        "\"SLA Credit Request\" in the subject line",
        "Dates and times of each Downtime incident",
        "Affected Database name(s), cloud name(s), Workspace location(s), and region(s)",
        "Logs documenting the errors (with confidential information redacted)",
        "Description of Customer's attempts to resolve the Downtime"
      ],
      "review_days": null,
      "credit_application": "Service Credit issued toward future Cloud Services"
    },
    "exclusions": [
      "Suspension/termination or Preview/Evaluation Services",
      "Customer or third-party actions, misconfigurations, or unauthorized access",
      "Force Majeure events, network failures, or third-party service failures",
      "Customer exceeding Provisioned Workload after notification",
      "Maintenance or use of outdated versions",
      "Exceeding quotas or suspected abusive behavior",
      "Single-instance deployments without replication enabled",
      "Unsupported platforms, configurations, or third-party modifications"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Production",
        "Premium"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (P1/Critical, Enterprise)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": false,
      "success_program": false,
      "training": true,
      "pricing": "percent_of_spend",
      "source_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
      "note": "Premium adds 24/7 coverage, a designated TAM, and proactive monitoring; ~10-20% uplift. 24/7 web portal (all); phone is real and 24x7 but Business+ only. TAM from Developer tier. Support policy excludes professional services (sold separately). 24/7 web portal (all); phone is real and 24x7 but Business+ only. TAM from Developer tier. Support policy excludes professional services (sold separately)."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [
      {
        "name": "Multi-AZ",
        "requirement": "Multi-AZ deployment with replication",
        "uptime": 99.99,
        "max_credit_percent": 25,
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/"
      },
      {
        "name": "Active-Active",
        "requirement": "Active-Active geo-replicated deployment",
        "uptime": 99.999,
        "max_credit_percent": 25,
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/"
      }
    ],
    "services": [
      {
        "id": "database",
        "name": "Redis Cloud Database",
        "category": "database",
        "description": "Managed Redis database",
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "graph",
        "name": "Redis Graph",
        "category": "database",
        "description": "Graph database",
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "json",
        "name": "Redis JSON",
        "category": "database",
        "description": "Native JSON support",
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "search",
        "name": "Redis Search",
        "category": "search",
        "description": "Full-text search on Redis",
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "timeseries",
        "name": "Redis Time Series",
        "category": "database",
        "description": "Time series data",
        "sla_url": "https://redis.io/legal/redis-cloud-service-level-agreement/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Redis Cloud is a Database & Data Infrastructure provider. See the official SLA at [https://redis.io/legal/redis-cloud-service-level-agreement/](https://redis.io/legal/redis-cloud-service-level-agreement/).\n\n<!-- Add human-readable notes about Redis Cloud's SLA nuances here. -->"
  }
}