{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "ringcentral",
    "name": "RingCentral",
    "vendor": "RingCentral",
    "website": "https://www.ringcentral.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://www.ringcentral.com/legal/ringex-service-attachment.html",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.999,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://support.ringcentral.com",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 15,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium Support",
        "Enterprise Support"
      ],
      "has_24x7": true,
      "fastest_response": "15 min (L1 Critical)",
      "response_is_sla": false,
      "designated_contact": "tam",
      "architecture_review": false,
      "professional_services": true,
      "success_program": false,
      "training": true,
      "pricing": "flat",
      "source_url": "https://www.ringcentral.com/legal/advancedsupport-service-attachment.html",
      "note": "Premium Support add-on adds a TAM; Enterprise Support adds priority routing. Advanced Support is a 24x7 global service with a designated remote TAM and monthly TASC consultation hours. Advanced Support is a 24x7 global service with a designated remote TAM and monthly TASC consultation hours."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "contact-center",
        "name": "RingCentral Contact Center",
        "category": "ccaas",
        "description": "Contact center solution",
        "sla_url": "https://www.ringcentral.com/legal/ringex-service-attachment.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "engage",
        "name": "RingCentral Engage",
        "category": "digital-engagement",
        "description": "Digital customer engagement",
        "sla_url": "https://www.ringcentral.com/legal/ringex-service-attachment.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "mvp",
        "name": "RingCentral MVP",
        "category": "ucaas",
        "description": "Message, video, phone platform",
        "sla_url": "https://www.ringcentral.com/legal/ringex-service-attachment.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "video",
        "name": "RingCentral Video",
        "category": "video",
        "description": "Video conferencing",
        "sla_url": "https://www.ringcentral.com/legal/ringex-service-attachment.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "RingCentral is a Communication & Collaboration provider. See the official RingEX Service Attachment at [https://www.ringcentral.com/legal/ringex-service-attachment.html](https://www.ringcentral.com/legal/ringex-service-attachment.html). Note: as of 2026-06-19 RingCentral does not appear to publish a standalone public RingEX/MVP SLA document; the prior SLA URL (last-version-sla.html) returns 404, and SLA uptime/credit terms are provided contractually per Order Form. SLA figures below are unverified pending a confirmed source.\n\n<!-- Add human-readable notes about RingCentral's SLA nuances here. -->"
  }
}