{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "rippling",
    "name": "Rippling",
    "vendor": "Rippling",
    "website": "https://www.rippling.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "N/A - No SLA credits available",
      "url": "https://www.rippling.com/company/contact",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Standard",
        "Premium"
      ],
      "has_24x7": false,
      "fastest_response": "~30 sec median (live chat); ~2 hr median email",
      "response_is_sla": false,
      "designated_contact": "none",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.rippling.com/support-status",
      "note": "Premium tier adds a dedicated account manager; published metrics are not SLA-backed. Live chat + email/web + screen-share calls (no phone line); no dedicated CSM on the standard support page (HR Help Desk is a paid add-on). Median figures are vendor stats, not an SLA."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "benefits",
        "name": "Rippling Benefits",
        "category": "hr",
        "description": "Benefits administration",
        "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "finance",
        "name": "Rippling Finance Cloud",
        "category": "finance",
        "description": "Expense and corporate cards",
        "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "hr",
        "name": "Rippling HR Cloud",
        "category": "hr",
        "description": "HR management",
        "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "it",
        "name": "Rippling IT Cloud",
        "category": "it",
        "description": "Device and app management",
        "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "payroll",
        "name": "Rippling Payroll",
        "category": "payroll",
        "description": "Payroll processing",
        "sla_url": "https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Rippling is a HR & People Operations provider. Rippling does not publish a public uptime SLA or service-credit commitment; its Customer Terms of Service explicitly disclaims any specified service level. See the official terms at [https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html](https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html).\n\n<!-- Add human-readable notes about Rippling's SLA nuances here. -->"
  }
}