{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "sanity",
    "name": "Sanity",
    "vendor": "Sanity",
    "website": "https://www.sanity.com",
    "category": "content-and-media",
    "category_name": "Content & Media",
    "tags": [],
    "sla_url": "https://www.sanity.io/legal/sla",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10%",
      "value": 10,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.95,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://www.sanity.io/contact",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": null,
      "credit_application": "Applied against fees for a Renewal Term or extends the current Subscription term; not exchangeable for monetary amounts"
    },
    "exclusions": [
      "Scheduled maintenance and upgrades",
      "Third-party system interruptions",
      "Beta or trial services",
      "Acts or omissions of Subscriber or third parties",
      "Subscriber or third-party hardware or software"
    ],
    "support": {
      "tiers": [
        "Free",
        "Growth",
        "Enterprise"
      ],
      "has_24x7": false,
      "fastest_response": null,
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": true,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://www.sanity.io/enterprise",
      "note": "Enterprise includes a dedicated Slack channel with engineers; response times are targets. Enterprise: dedicated Slack/Teams channel + email + check-in calls (no phone). 24/7 is platform monitoring, not a support-response commitment. Solutions engineer guides implementation/migration/training."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 2 hours"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cdn",
        "name": "Asset CDN",
        "category": "media",
        "description": "Image and file CDN",
        "sla_url": "https://www.sanity.io/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "content-lake",
        "name": "Content Lake",
        "category": "cms",
        "description": "Real-time content database",
        "sla_url": "https://www.sanity.io/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "api",
        "name": "Sanity API",
        "category": "cms",
        "description": "GROQ and GraphQL APIs",
        "sla_url": "https://www.sanity.io/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "studio",
        "name": "Sanity Studio",
        "category": "cms",
        "description": "Content editing studio",
        "sla_url": "https://www.sanity.io/legal/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Sanity is a Content & Media provider. See the official SLA at [https://www.sanity.io/legal/sla](https://www.sanity.io/legal/sla).\n\nSanity's uptime SLA is Enterprise-only (Enterprise E1: 99.9%; Enterprise E2: 99.95%). The single service credit is 10% of (Annual Service Fee / 12) when monthly availability falls between 99.9% and 99.95%; there are no further tiers and no 100% credit cap. Credits must be claimed within 30 days, are applied against Renewal Term fees (or extend the subscription), and are not exchangeable for cash. Standard plan has no SLA.\n\n<!-- Add human-readable notes about Sanity's SLA nuances here. -->"
  }
}