{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "sauce-labs",
    "name": "Sauce Labs",
    "vendor": "Sauce Labs",
    "website": "https://saucelabs.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://saucelabs.com/doc/service-specific-terms",
    "last_verified": "2026-06-23",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support",
      "url": "https://saucelabs.com/contact-us",
      "required_evidence": [
        "Account ID",
        "Affected services",
        "Incident timestamps",
        "Impact description"
      ],
      "review_days": 30,
      "credit_application": "Applied to next invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Essential",
        "Professional",
        "Premium"
      ],
      "has_24x7": true,
      "fastest_response": "1 hour (Sev-1, Premium tier)",
      "response_is_sla": false,
      "designated_contact": "team",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "custom",
      "source_url": "https://saucelabs.com/enterprise-support",
      "note": "Premium adds a private Slack channel and a designated TAM queue. Targets, not credit-backed."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "saucelabs-api",
        "name": "API Testing",
        "category": "testing",
        "description": "API testing platform",
        "sla_url": "https://saucelabs.com/doc/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "saucelabs-mobile",
        "name": "Mobile Testing",
        "category": "testing",
        "description": "Mobile app testing",
        "sla_url": "https://saucelabs.com/doc/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "saucelabs-visual",
        "name": "Visual Testing",
        "category": "testing",
        "description": "Visual regression testing",
        "sla_url": "https://saucelabs.com/doc/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "saucelabs-web",
        "name": "Web Testing",
        "category": "testing",
        "description": "Cross-browser web testing",
        "sla_url": "https://saucelabs.com/doc/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Sauce Labs is a DevOps & Development provider. As of 2026-06-19, Sauce Labs does not appear to publish a public uptime SLA with service credits; its current official terms ([Service-Specific Terms](https://saucelabs.com/doc/service-specific-terms), [Terms of Service](https://saucelabs.com/doc/terms-of-service), and [Support Policy](https://saucelabs.com/doc/support-policy)) define only support response-time tiers. The numeric SLA fields in this record are unverified and flagged for review.\n\n<!-- Add human-readable notes about Sauce Labs's SLA nuances here. -->"
  }
}