{
  "schema_version": "1.2.0",
  "generated_at": "2026-09-09T01:12:48.605Z",
  "last_modified": "2026-06-23",
  "result": {
    "slug": "slack",
    "name": "Slack",
    "vendor": "Slack",
    "website": "https://www.slack.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://slack.com/policy-archives/service-level-agreement/2015-01-07",
    "last_verified": "2026-06-23",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": true,
    "min_plan_for_sla": "business",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "multiplier",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": true,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Automatic",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": "Credited to account balance, drawn before future charges"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Free tier services",
      "Beta features"
    ],
    "support": {
      "tiers": [
        "Free",
        "Pro",
        "Business+",
        "Enterprise Grid"
      ],
      "has_24x7": true,
      "fastest_response": "4 hours (Business+/Enterprise Grid)",
      "response_is_sla": false,
      "designated_contact": "csm",
      "architecture_review": false,
      "professional_services": true,
      "success_program": true,
      "training": true,
      "pricing": "included",
      "source_url": "https://slack.com/help",
      "note": "Business+ and Grid get a 4-hour first-response target; Grid adds an account manager. Priority support (4-hour response, 24/7) is gated to Business+ and Enterprise Grid; no phone. Customer Success teams at Grid. Priority support (4-hour response, 24/7) is gated to Business+ and Enterprise Grid; no phone. Customer Success teams at Grid."
    },
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": "< 24 hours"
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "canvas",
        "name": "Slack Canvas",
        "category": "collaboration",
        "description": "Collaborative documents",
        "sla_url": "https://slack.com/terms/service-level-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "connect",
        "name": "Slack Connect",
        "category": "collaboration",
        "description": "External collaboration channels",
        "sla_url": "https://slack.com/terms/service-level-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "huddles",
        "name": "Slack Huddles",
        "category": "video",
        "description": "Audio and video calls",
        "sla_url": "https://slack.com/terms/service-level-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "messaging",
        "name": "Slack Messaging",
        "category": "communications",
        "description": "Real-time messaging platform",
        "sla_url": "https://slack.com/terms/service-level-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      },
      {
        "id": "workflow",
        "name": "Workflow Builder",
        "category": "automation",
        "description": "No-code automation builder",
        "sla_url": "https://slack.com/terms/service-level-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-23",
        "credit_policy": null
      }
    ],
    "notes": "Slack is a Communication & Collaboration provider. See the official SLA at [https://slack.com/policy-archives/service-level-agreement/2015-01-07](https://slack.com/policy-archives/service-level-agreement/2015-01-07).\n\n<!-- Add human-readable notes about Slack's SLA nuances here. -->"
  }
}